Job Information
City of Cambridge Systems Admin Level 2 in Cambridge, Massachusetts
The Emergency Communications Department serves as the communications and technological link between Fire, Police, Emergency Medical Services (EMS), and mental health support resources for those who live, work, and visit the city. The department provides communication and information technology services needed to preserve life, conserve property, and build long term relationships with the public. We are proud to support public safety and community initiatives to enhance services to those who request them. ESSENTIAL DUTIES AND RESPONSIBILITIES: Working at the direction of the Public Safety Infrastructure Manager, responsible for conducting activities related to systems management, monitoring/alerting/logging, service management, incident management, outage reporting, configuration management, and change management. The Systems Administrator identifies and plans system-related implementations, changes, and enhancements in a proactive manner to position Public Safety staff and end-users for success. Responsibilities include but are not limited to understanding and adhering to City and Public Safety Information Technology standards, policies, and procedures, as well as industry best practices. The Systems Administrator researches and analyzes issues, recommends the best course of action on resolving issues, and carries out associated tasks to resolve issues. The incumbent is also responsible for making independent decisions within the context of representative duties and primary job focus and scope. Responsibilities include, but are not limited to the following: Administer all Public Safety operating systems. Responsible for upgrades and installing patches on operating systems and applications. Responsible for backups and everyday maintenance of servers. Responsible for troubleshooting and resolving system problems. Responsible for packaging for desktop applications. Provide support to department technical users. Perform related duties and responsibilities, as assigned by their supervisor. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. MINIMUM REQUIREMENTS: Four (4) years of experience performing systems administration duties in a mid-size organization. Bachelor?s degree in information technology, or equivalent combination of education, experience, and training. Excellent Communication and Organizational Skills. Self-Motivated, ability to work with minimal supervision KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge and experience working with various technologies including, but not limited to: Extensive experience with Microsoft Server 2008 R2, 2012 R2, 2016, 2019, 2020 Extensive experience with Microsoft Active Directory Domain and Microsoft Group Policy Extensive experience with Enterprise Microsoft 365 Exchange & Azure Extensive experience with MS WSUS, MS DHCP and MS DNS Microsoft Windows 7, 8, 10, 11 and Mobile Operating Systems Endpoint Security Microsoft SharePoint and M365 Teams Microsoft SCCM Configuration Manager Extensive experience with Intel Server setup and support Extensive Experience with Virtualization (VMware/ESXi/Vcenter) Enterprise SAN and NAS technologies Full job description: https://phe.tbe.taleo.net/phe02/ats/careers/v2/viewRequisition?org=CAMBRIDGEMA&cws=37&rid=1033