Randstad Sr Business Analyst in Cambridge, Massachusetts

Sr Business Analyst

job details:

  • location:Cambridge, MA

  • salary:$68 - $72 per hour

  • date posted:Friday, November 9, 2018

  • experience:Lead

  • job type:Temporary

  • industry:Professional, Scientific, and Technical Services

  • reference:S_703691

  • questions:lauri.marsanne@randstadusa.com475/549-8806

job description

Sr Business Analyst

Sr Business Analyst at Global Biotech/Pharma Cambridge, MA

Contract: 9 monthCLOUD AND AWS SKILLS ARE A MUST HAVE

ROLE PURPOSE:

  • Establish the Customer Relationship Mgmt. function as the first point of contact for CCoE's customers and the liaison point for the CCoE

  • Ensure customer requirements / feedback reaches the Service teams in a structured and consistent format

Responsibilities:

KEY RESPONSIBILITIES

? Establish, manage and direct a thin layer of senior, customer relationship managers that face off to CCoE?s customer groups

? Partner with CIOs and IT Functional Leads/Application Owners to help drive their technology solutions and recommend CCoE solutions and services to help address their infrastructure needs

? Ensure customer feedback reaches the Service teams in a structured and consistent format by establishing frameworks for customer engagement

Working hours: 8:30 AM - 5:30 PM

Skills:

--Work with Service Managers to translate customer feedback into technical requirements

--Capture new customer demand

--Build high level business cases for new demand which go through the investment planning process for approval

--Collaborate proactively with business and Cloud Strategist to help understand the business needs and drive the future service offerings

Education:

Bachelors

Experience:

Lead

Qualifications:

KNOWLEDGE/SKILLS/EXPERTISE

? 10+ years in customer facing technology role(s)

? Management experience of a global team, preferably in a services environment

? Ability to understand complex business problems and the scope and operations of the front office activities

? Ability to synthesise complex requirements to a set of tangible technology related actions that relate back to the CCoE / business strategy

? Ability to communicate the CCoE strategy to different customer groups as required

? Knowledge of the full suite of CCoE services to be able to provide a holistic view to customers

? Understanding of business as a whole with respect to technologies, platforms and infrastructure

? Strong communication and relationship building skills

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.