Massachusetts Jobs

66666BRAuto req ID:66666BRJob Code:I0657P IT User Support Prfss lII Department Office Location:USA - MA - Boston Business Title:Senior Application Analyst, Administrative TechnologiesSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :057Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills:In addition to the minimum of two years’ post-secondary education or relevant work experience required above, an additional two years’ experience is required, totaling a minimum of four years' experience as an application administrator or in a technical support role is required.

The following are preferred:

• Bachelor's degree in computer science, technology, management information systems, computer engineering, or similar field

• Demonstrated solution design using both technical and business process approaches

• Experience with custom developed applications and the software development life cycle

• Experience leveraging APIs, reporting, and data analytics  

Additional Information:This role is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA-based campus. HBS expects all staff to be onsite at least three days per week and for departments to provide onsite coverage Monday – Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.  

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here: https://www.hbs.edu/employment.Department:Information TechnologyPre-Employment Screening:Criminal, IdentitySchedule:40 hours per week minimum, schedule to be determined by managerJob Function:Information Technology School/Unit:Harvard Business School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Basic Qualifications:

• Minimum of two years’ post-secondary education or relevant work experience

Working Conditions:

• Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, will occasionally be required 

• Must be available by personal cell phone during business hours, and occasionally off-hours (cell phone stipend will be provided)

Position Description:Are you excited by the idea of joining a world-class organization at the intersection of higher education, business, and technology? Are you drawn to designing innovative solutions and solving complex technical problems? Do you wake up every day asking yourself, "What can I learn today?” If so, consider joining our team as a Senior Application Analyst (SAA) at Harvard Business School (HBS).    

SAAs provide critical subject matter expertise and operational support to our faculty, learners, and staff in support of HBS’s mission to educate leaders who make a difference in the world. The SAA is responsible for the operations and maintenance of HBS student information system, financial aid, and other administrative technology platforms. They develop strong relationships with members of the HBS community to ensure the effective use and enhancement of learning and administrative technologies and processes. They stay ahead of industry trends through the collaborative design and implementation of solutions for new use cases to ensure technologies meet the HBS community's needs.

The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting student information systems, financial aid, StarRez, and Slate among others and regularly demonstrates creative problem solving. 

Responsibilities:  

• Diagnose, escalate, and resolve software incidents for vendor-based and custom developed applications

• Collaborate with business and IT stakeholders to define and execute on Service Plans and Roadmaps

• Execute enhancement and defect processes under guidance from Lead Application Analyst or manager

• Proactively identify risks and escalate as needed especially when they impact Patterns of Business Activity

• Initiate projects and act as PM on smaller projects

• Ensure application documentation, including context diagrams, are up to date during and after projects

• Configure applications to match business needs

• Assist in conducting security audits

• Oversee Major Incident technical resolution with vendors and internal teams

• Complete other responsibilities as assigned

Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.

• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.

• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.

• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.

• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.

• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.

• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.

• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.

• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format:Hybrid (partially on-site, partially remote) About Us:Harvard Business School (HBS) IT is a nimble, innovative, strategic partner who crafts, delivers, and supports the pioneering technology solutions that connect, enable, and inspire the HBS community to educate leaders who make a difference in the world. Visit our website for more information https://www.hbs.edu/information-technology/about-us.Annual Salary Range:$90,000 - $95,000, salary commensurate with experience