Massachusetts Jobs

Services Delivery Performance Manager (Cambridge, MA)

The services delivery performance manager is responsible for operationalizing services delivery processes, establishing adoption and performance management, and driving continuous improvements within our hospital patient monitoring organization.

Your role:

• Oversee the HPM Services Delivery process to help define strategy and drive adoption and performance.

• Define tactics for adoption and performance management within your designated areas of responsibility, in alignment with peer teams for consistency across the various stakeholders and Business priorities.

• Devise adoption and performance metrics in support of Business objectives, in collaboration with stakeholders and experts like Business Process, Products and Services Experts in the Business, Regions and Functions.

• Establish Performance Management with the global Regions using LEAN principles and best practices.

• Identify improvement opportunities, initiate Problem Solving and drive Continuous Improvement.

• Report on performance, improvement initiatives and progress to (key) stakeholders for information, awareness and enabling decision making.

You're the right fit if:

• You’ve acquired 5+ years of experience in a similar role supporting delivery and performance

• Your skills include analytical, process thinking, problem solving, team building, communication, influential leadership, change management, creativity, converting the ambiguous into clarity, pragmatism.

• You have at least a bachelor’s degree in business management, engineering, or other related field.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cambridge, MA .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran