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Sanofi Group Senior Manager, Patient Support Services, Oncology Marketing in Cambridge, Massachusetts

Senior Manager, Patient Support Services Oncology Marketing


Sanofi Genzyme’s Patient Support Services (PSS) offers a comprehensive set of resources to support patients, their caregivers, and healthcare providers. The Program provides resources to healthcare providers for their patients with information on support offerings addressing access and affordability barriers related to prescribed treatment.

The Senior Manager, PSS Oncology Marketing will lead and support strategic development and tactical execution for the PSS Marketing activities related to the CareASSIST Patient Support program and may be involved in other PSS initiatives. This role will assist to identify opportunities to transform patient support to address patient and caregiver unmet needs and provide holistic support throughout their journey. This role will collaborate closely with PSS Home Office, Field, Brand Marketing, Legal, Regulatory, Medical, Compliance, Corporate Communications, and Vendor Partner teams. The candidate must be highly organized, flexible, and adept at handling multiple projects with cross functional teams and tight deadlines.

This position will report to the Senior Director, Patient Support Services Oncology and is based in Cambridge, MA .


A summary of responsibilities is outlined below, however the ability to flex and prioritize in response to changing business needs may be required.

  • In partnership with Associate Director, PSS Oncology Marketing

  • Develop and roll out Patient & HCP digital and print materials including program enrollment forms

  • Assist with CareASSIST Websites maintenance and updates

  • Development of field training resources and support field new hire training on program

  • Develop PSS promotional messaging matrix and ensure brand alignment

  • Work closely with the agency of record to manage print and digital job approvals and Veeva Vault execution

  • Work closely with internal promotional review committee for approval of all pieces

  • Manage inventory for all PSS marketing materials including sales force CRM

  • Ensure that all marketing processes, documents, and tactics are developed and implemented in accordance with Sanofi Genzyme corporate compliance guidelines

  • Assist with the coordination and development of the CareASSIST Patient Support Services Brand Plan initiatives

  • Support PSS Marketing project deliverables for launch workstreams and brand team meetings

  • Partner with PSS operational team to share launch learnings and best practices across PSS therapeutic areas

  • Provide communications on the progress of launch activities to the Oncology PSS Leadership team

  • Ensure seamless execution of cross-functional / partner launch plans identifying critical interdependencies, track progress against key milestones, highlight risks, and resolve issues as they arise

  • Manage PSS Advisory Boards for upcoming potential launches and label expansions

  • Ensure coordination across brand marketing teams and PSS Reimbursement teams when it comes to HCP and Patient written & verbal communication

  • Coordinate PSS Competitive Intelligence activities as well as Market Research in collaboration with the broader Market Research organization


  • Bachelor’s degree required.

  • 5+ years of biotech and/or pharmaceutical industry experience, including specialty care launch experience in marketing or patient services role

  • Experience working with promotional materials and agencies

  • Strong project management experience especially with large, complex projects as well as strong tactical execution

  • Strong analytical and problem-solving skills with the agility to work across a diverse range of strategic and operational topics

  • Excellent interpersonal, oral, and written communication skills, including the ability to synthesize and present complex topics to senior executives

  • Collaborative, team player with ability to build and maintain networks across diverse functions

  • Up to 25% travel as required

Preferred Qualifications:

  • MBA or other advanced degree

Candidates must complete all fleet safety training and must maintain an acceptable driving record regarding accidents and incidents.

As a healthcare company and a vaccine manufacturer, Sanofi has an important responsibility to protect individual and public health. All US based roles require individuals to be fully vaccinated against COVID-19 as part of your job responsibilities.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.



At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.