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Harvard University Senior Business Process Analyst in Cambridge, Massachusetts

60914BRAuto req ID:60914BRJob Code:I0757P Applications Professional III Location:USA - MA - Cambridge Business Title:Senior Business Process AnalystSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :057Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills:

  • Three (3) years of experience in a role with business process design and/or operations responsibilities strongly preferred.

  • Familiarity with relational databases and SQL as well as standard Microsoft Office tools  

  • Must have an even disposition and be able to deal effectively and politely with all people from all types of backgrounds and experience and in all types of situations.  

  • Must be conscious of data security and risk management. 

  • Demonstrated ability to evaluate problems accurately and display sound judgment.   

  • Ability to work within a team-oriented environment and manage multiple projects simultaneously. Must be collaborative, conscientious, and results oriented.

  • Certifications/experience with Lean Six Sigma, Design Thinking

Additional Information:This position requires a 3 month orientation and review period.

Please include a cover letter with your application.

Why AA&D?

We are a dedicated team of 400 alumni affairs and development professionals supporting Harvard’s advancement activity through roles that include front-line fundraising, alumni and volunteer engagement, technology, events, communications, prospect management and research, business process, talent management and many other areas.

Harvard’s Alumni Affairs and Development team inspires and galvanizes alumni, friends, and members of the University community to support Harvard through philanthropy, governance, and active engagement. AA&D believes a workplace that reflects the diversity of our society and our ever-evolving University constituency makes us a stronger and more effective organization. Our goal is to create an environment of respect that values the many talents, perspectives, and experiences of our community, to deliver the strongest possible results by incorporating diverse perspectives into our daily work, and to make AA&D a great place to work for everyone. AA&D strives to live our values of respect, inclusion, trust, collaboration, innovation and sharing of information in our daily interactions and our work.

To learn more about how Harvard supports diversity and inclusion throughout the University please visit the Office for Diversity, Inclusion & Belonging at https://dib.harvard.edu/.

Harvard University Benefits: Information can be found at https://hr.harvard.edu/totalrewards.

Accommodations: Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please let your recruiter know.

Vaccine Requirements: The University requires all Harvard community members to be fully vaccinated against COVID-19 and it is strongly encouraged to stay up to date with COVID-19 vaccine boosters. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/. Department:Harvard Alumni Affairs and DevelopmentPre-Employment Screening:Criminal, Education, IdentityJob Function:Alumni Affairs and Development, Information TechnologySchool/Unit:Alumni Affairs and Development EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Basic Qualifications:

  • Minimum of two years’ post-secondary education or relevant work experience

Certificates and Licenses:

  • Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions:

  • Work is performed in an office setting

Position Description:This position will be based on our campus in Cambridge, MA, in a hybrid work environment.

SUMMARY:

The AAD Next Generation CRM Program is a multi-year initiative to re-invent a technology ecosystem used by 1,100 Alumni Affairs & Development (AAD) staff to raise more than $1B annually by engaging a global constituency. Our vision includes an enhanced Constituent Relationship Management (CRM) platform, streamlined business processes, and integrated data from several enterprise systems. The program will execute on discovery, planning and implementation at a multi-year program level and a tactical project phase level.

POSITION OVERVIEW

This full-time confidential exempt position is responsible for the analysis of current and future state business practices utilized by managers and staff in Alumni Affairs in Development as they relate to the CRM.

The first focus for the Sr. Business Process Analyst is to analyze the current state of prospect management in our organization, define scope and collaborate with stakeholders to define the future state of prospect management, and redesign business processes to maximize efficiency and effectiveness by leveraging new CRM capabilities. This person with collaborate with the Business Process Manager and Next Generation CRM Program team on the RFP development and vendor selection of a prospect management solution. The position requires a good command of leadership and team building, business process design, facilitation, operational skills, and a good level of organization and professionalism.

RESPONSIBILITIES:

Strategy & Planning

  • Collaborates with Business Process Manager on developing, reviewing, and mapping current business processes. Assists with recommendations of proposed solutions and new business processes.

  • Delivers presentations, communicates relevant project information to management and CRM team and serves as key participant in team and stakeholder meetings.

  • Identifies processes and tactics for inclusion in change management plans for staff involved in new business processes.

Service Delivery

  • Conducts interviews and assists with focus groups to assist in analyzing current processes and identify future technology needs. Identifies workflow issues and propose solutions.

  • Maintain functional, project, and/or technical documentation including but not limited to application overviews, requirements specifications, processes and procedures, and user guides.

  • Works collaboratively with the Business Process Manager and Next Generation CRM project team under the guidance of the Program Director. Execute project plans, escalate and resolve issues, manage project budgets and scope, collaborate on training needs, and communicate to project teams, vendors and key stakeholders.

  • Acts as a liaison between Alumni Affairs & Development staff who manage prospects and Next Generation CRM project stakeholders to manage the development of business process, enhancements, stabilization of business systems and implementation of technology.

The above covers the most significant responsibilities of the position. It does not, however, exclude other duties, the inclusion of which would be in conformity with the level of the position.Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

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