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Forrester Senior Analyst, CX in Cambridge, Massachusetts

Our new CX Senior Analyst will work as part of a small but global team and will collaborate with other team members in all aspects of the job. They will:

  • Develop a deep understanding of what Forrester clients need to be successful CX professionals.

  • Research every aspect of the responsibilities of the CX professional in transforming the business to be more customer-centric.

  • Help define the future of CX as a business strategy by painting an accurate, forward-looking view of how it will evolve and what results it can produce.

  • Write four long research reports per year that analyze current best practices or convey new ideas in a rich business context.

  • Write four to eight short research reports per year on user trends, industry events, or technology developments.

  • Consult with clients to apply Forrester’s research in the context of their specific business environment and help solve their problems.

  • Respond to inquiries from clients through either phone conversations or (occasionally) email.

  • Provide presales support via telephone and face-to-face meetings with Forrester prospects as arranged by Forrester’s sales and marketing teams.

  • Present at Forrester conferences, briefings, and webinars.

Posting Title: Senior Analyst, CX

External Company Name: Forrester Research

External Company URL:

Street: 60 Acorn Park Drive