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Massachusetts Institute of Technology Salesforce Project Manager in Cambridge, Massachusetts

Salesforce Project Manager

  • Job Number: 21594

  • Functional Area: Technology

  • Department: MIT Professional Education

  • School Area: Engineering

  • Employment Type: Full-time (Hybrid)

  • Employment Category: Exempt

  • Visa Sponsorship Available: No

  • Schedule:

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    Information on MIT’s COVID-19 vaccination requirement can be found at the bottom of this posting.

SALESFORCE PROJECT MANAGER, MIT Professional Education (PE) (https://professional.mit.edu/) , to work with functional leaders/program teams/subject matter experts on documenting business requirements and training materials and conducting user acceptance testing across PE’s IT development, software integration, and configuration projects; and represent the interests of the CRM at governance meetings and throughout PE’s business units. Will supervise and work with a system administrator to administer and configure the Salesforce application and recommend technical approaches; lead all aspects of the software development lifecycle; support staff in the implementation and management of Salesforce; and oversee the CRM budget.

Job Requirements

REQUIRED: B.A/B.S.; four years’ business analyst/IT project manager experience developing detailed business and functional requirements, conducting user acceptance testing and end-user training, and managing a Salesforce environment; experience developing requirements for CRM projects/implementation; previous responsibility for point and click administration of mission-critical systems; excellent problem-solving, analytical, organizational, documentation, customer service, interpersonal, presentation, and oral and written communication skills; supervisory experience; proven success leading projects from beginning to end; knowledge of budget and financial review; and proficiency with project management tools. Must be able to build productive, collaborative working relationships with individuals at all levels; drive technically complex projects; prioritize simultaneous priorities/requests, adapt to changes, and meet deadlines; evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and abstract up from low-level information to a general understanding; assess the impact of new requirements on Salesforce.com and upstream and downstream applications/systems/processes; and make data-driven decisions. PREFERRED: Salesforce system administrator, developer, or architect experience; experience with cloud-based programs, including SAP, Pardot, Concur, Quip, Slack, etc.; and experience working in higher education or at MIT. Job #21594-9 Application material should include a resume and a cover letter. reposted 11/7/22

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