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Philips Project Manager, Client Service - Western US in Cambridge, Massachusetts

As the Client Service Project Manager, you will be a member of the IntelliSpace Project Management team, within the Healthcare Information Technology (HIT) business unit, which provides affordable and integrated informatics solutions for health systems. By enabling intelligent decision-making and improving clinical pathways, we will lead to better clinical, operational, and financial outcomes across the health continuum.

Your role:

  • Creating and communicating statement of work and project plans, while coordinating with customer project managers and other Philips project managers on cross modality projects.

  • Clearly and effectively communicating to and receiving information from different departments, external customers, field partners and other areas of the business.

  • Documenting and distributing information appropriately to facilitate project flow and appropriately escalating any project concerns to appropriate personnel.

  • Maintaining excellent customer service skills through ongoing training and development, while acting as a Philips Representative in response to customer inquiries and communicates information.

  • Functioning as an active member of the team and providing leadership and guidance to junior team members, by sharing knowledge and experience to resolve customer issues.

  • Personally, owning the customer experience as a resource to the goals of the team, taking ownership and works with manager on development planning.

  • Providing a positive, cohesive company image when discussing the company, products, and management decisions, etc., with customers and field partners.

  • The ability to travel domestically up to 30%, via car and air is an essential function of this role.

You're the right fit if:

  • Bachelor’s Degree in a related field

  • Minimum of 5 years of experience as a Project Manager implementing Cardiology, Radiology or Healthcare Informatics software

  • PMP or ITIL Certification (required)

  • Knowledge of network topology; network security (Firewalls, VPN, etc.)

  • Knowledge in DICOM configuration/conformance and PACS servers and client server configuration

  • Working knowledge of MS Office/Windows (XP, 7, Server 2008 & 2012) and CRM applications

  • High performing team mentality, with ability to establish and maintain effective relationships

  • Strong communication with the ability to lead, organize, present and conduct customer project reviews

  • Capacity to handle multiple simultaneous demands and prioritizes work with minimal supervision

  • MCSA or MCITP (MS Certified IT Professional) in Windows Server 2008 (preferred)

  • Knowledge of virtualization, hardware scalability and availability (preferred)

  • US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

  • Company relocation benefits will not be provided for this position. For this position, you must reside in the Western United States or be able to support Pacific Time.

  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

  • Learn more about our business.

  • Discover our rich and exciting history.

  • Learn more about our purpose.

  • Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details

The pay range for this position is $74,750 to $138,000, annually. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

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