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Draper Product Support Coordinator in Cambridge, Massachusetts

Draper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 1,800 employees of Draper tackle important national challenges with a promise of delivering successful and usable solutions. From military defense and space exploration to biomedical engineering, lives often depend on the solutions we provide. Our multidisciplinary teams of engineers and scientists work in a collaborative environment that inspires the cross-fertilization of ideas necessary for true innovation. For more information about Draper, visit

Our work is very important to us, but so is our life outside of work. Draper supports many programs to improve work-life balance including workplace flexibility, employee clubs ranging from photography to yoga, health and finance workshops, off site social events and discounts to local museums and cultural activities. If this specific job opportunity and the chance to work at a nationally renowned R&D innovation company appeals to you, apply now

Equal Employment Opportunity

Draper is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Draper is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact

Draper is seeking a Product Support Coordinator with understanding in the five following areas; calibration, production support, inventory, facility management, and materials resource planning. This role will require the individual to be flexible and able to adapt to multiple program/lab needs. Required tasks may include:

  • Calibration management | Work with Cal Lab to ensure lab equipment is up to date with calibration, coordinate transfer of equipment between work area and Cal lab, escort Cal lab personnel for on-site calibration and ESD bench certification

  • Production support | Tracking hardware builds, Update and provide travelers and work orders to technicians, Update quality control spreadsheets on production status and process changes

  • Inventory management | Tracking chemicals, limited life materials, and other materials and consumables

  • Facility Management | Manage preventative maintenance, order parts and schedule maintenance

  • Materials Resource Planning/management | Keep track of inventory control/needs, Work with vendors to obtain quotes for supplies and materials, submit purchase orders to buyers

Required Qualifications:

  • 5+ years of relevant work experience showing demonstrated program success

  • Excellent attention to detail and very strong organizational skills

  • Excellent communication with facility users and engineering team

Preferred Qualifications:

  • Experience with lab/facility operations management

  • Familiarity with MRP

Security Requirement:

Applicants selected for this position will be required to obtain and maintain a government Top Secret security clearance.



ID: 2022-6422

External Company Name: The Charles Stark Draper Laboratory Inc