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Job Information
ThermoFisher Scientific Marketing Operations Specialist II (US East Coast) in Cambridge, Massachusetts
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Roles & responsibilities
As a Marketing Operation Specialist, you will be focusing in implementing and maintaining the standards of Marketing Operation within the divisions that make up the Specialty Diagnostics Group.
You will also support the Senior Marketing Operation Manager in project management and communication to implement the Digital roadmap that will transform the whole group to the next level of tech stack for Digital Marketing
Location : US East Coast Remote (Must be basedin Eastern Time Zone)
Expectation:
Train & support the business to ensure Marketing Ops standards across divisions.
Develop SOPs and training documents.
Work with training team to build e-learnings.
Onboard new regions or new users in the different tools
Efficiently coordinate and handle a high-volume of marketing data generated from multiple sources
Maintain Marketing Ops governance
Regular reviews and cleanse across the different systems (SFDC, Eloqua, Electronic Lead Capture, etc …)
Ensure alignment between Corporate, Group and Divisions
Drive the improvement of data quality by collaborating with sales operations and encouraging compliance with data standards, along with adoption of new processes among marketers
Document and prioritize resources to drive education of operational procedures to a global audience
Support and trouble shoot users in different MarTech tools
Serve as business function support with some working technical knowledge of marketing platforms
Provide customer service for internal marketing partners
Collaborate with IT to support user acceptance testing of new software and fixes to existing platforms
Provide implementation support of the Digital Roadmap
Support marketing initiatives in the businesses
Assist in rolling out new tools
Collaborate with IT to support user acceptance testing of new software and fixes to existing platforms
Who are we looking for?
We are looking for someone with a passion for Digital Marketing, being people and process oriented.
Curious and willing to learn new tools and set-up processes to enable scalability across several divisions.
The successful candidate must demonstrate strong communication and collaboration with cross-functional partners to implement and maintain governance in process and data across all Marketing systems.
Skills:
Proven understanding of marketing processes and operations
High School Diploma or equivalent required, Bachelors preferred
Experience in supporting and training, minimum 2 years
Advanced experience of Eloqua or other Marketing Automation platform, minimum 3 years
Experience with SFDC and Adobe Experience Cloud : Workfront, AEM, AEP etc... is a plus
Possess strong business relationship skills and a broad experience across a complex matrix organisation.
Excellent organizational skills to manage daily support as well as multiple projects and dead lines
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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