Massachusetts Jobs

Reporting to the Deputy Director of Libraries, the Manager of Borrower Services is a senior leadership position with responsibility for overseeing the daily operations of the Main Library Borrower Services Department and for coordinating system-wide borrower services. The Manager of Borrower Services supervises a team of 24, manages budgets, establishes priorities, and sets the tone for providing excellent library service to the public. The successful candidate will be a passionate advocate for public libraries, possess a track record of effective managerial and organizational leadership, and be able to inspire and engage staff and community members. ESSENTIAL DUTIES AND RESPONSIBITILIES: Provides leadership, vision, and coordination of system-wide borrower services: In alignment with overall Library goals, establishes borrower services standards, guidelines, and procedures to ensure the delivery of consistent and high-quality library services to the public. Provides system-wide leadership, advocacy, and expertise in the areas of circulation, customer service, and patron privacy. Identifies and analyzes emerging community issues and needs to determine directions for related library programs, services, and collections. Fosters a public service culture that embraces change, innovation and continuous learning. Develops and maintains relationships and partnerships with other City staff, Minuteman Library Network, Massachusetts Library System, community groups, etc. to foster collaborative programs and services. Coordinates system-wide borrower services programs, partnerships, and initiatives Communicates the Library?s borrower services programs, philosophies, goals, and results to stakeholders. Performs all duties with cultural awareness and humility, recognition of historic and institutional systems of oppression and their impact, and an active commitment to providing equitable services to marginalized or underserved populations in Cambridge.? Provides effective leadership and management for the Main Library Borrower Services Department: Manages the department in a manner that supports overall Library goals and ensures that staff members offer the highest quality assistance to library users. Delivers and directs staff in the delivery of exceptional and engaging service to the public, including circulation, deliveries, shelving, displays, and merchandizing. Directs all activities in the department and oversees staff schedules and work assignments, ensuring that coverage is adequate and assigned in the best interest of public service. Supervises assigned professional and paraprofessional staff members at various levels and provides thoughtful leadership, mentorship, and development to each. Evaluates staff performance annually and set goals with staff for the coming year. Aids in the recruitment of new staff, serves on relevant search committees, and trains new staff members, acquainting them with library policies, processes, and procedures. Raises awareness and understanding of library services in the larger community. Coordinates department relationships with other agencies, institutions, and organizations. Leads staff in conducting outreach to outside groups and hosting library visits and tours for community groups. Promotes full access to the collection through the prompt shelving and merchandizing of Main Library collections. May assume responsibility for collection development and weeding in assigned areas. Communicates and applies library policies and procedures for patrons and staff, and lead department staff in addressing, resolving, and documenting violations of the library patron behavior policy. Monitors public areas of the library. Responds to and resolves patron concerns and issues. Full job description here: https://phe.tbe.taleo.net/phe02/ats/careers/v2/viewRequisition?org=CAMBRIDGEMA&cws=37&rid=1084