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68092BRAuto req ID:68092BRJob Code:I0657M IT User Support Mgt III Department Office Location:USA - MA - Boston Business Title:Manager, Collaboration ServicesSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :057Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills:The following are preferred:

• Proficiency in computer science, technology, management information systems, computer engineering, or related field

• Supervisory experience

• Experience in developing and mentoring staff enhancing both technical competencies and soft skills

• Experience with the administration of Microsoft 365, Microsoft Exchange, Zoom, Slack, Google Workspace, and other collaboration platforms

• Demonstrated ability to design and implement solutions using both technical and business process approaches

• Proficiency leveraging APIs

• Proficiency with analytics, and reporting to drive business insights and improve operational efficiencies.

Additional Information:This role is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA-based campus. HBS expects all staff to be onsite at least three days per week and for departments to provide onsite coverage Monday – Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.  

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here: https://www.hbs.edu/employment.Department:Information TechnologyPre-Employment Screening:Criminal, Education, IdentitySchedule:40 hours per week minimum, schedule determined by managerJob Function:Information Technology, TechnicalSchool/Unit:Harvard Business School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Basic Qualifications:

• Minimum of two years’ post-secondary education or relevant work experience

Certificates and Licenses:The following is preferred:

• ITIL Foundations certification

Working Conditions:

• Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, may occasionally be required

• Must be available by personal cell phone during business hours, and occasionally off-hours (stipend will be provided)

Position Description:Are you excited by the idea of joining a world-class organization at the intersection of higher education, business, and technology? Are you drawn to managing a team who solve complex problems and support critical educational technologies? If so, consider joining our team as the Manager, Collaboration Services at Harvard Business School (HBS). Collaboration Services oversees the administration and provides Tier 2 support for the email and collaboration technologies used by our faculty, learners, and staff in support of HBS's mission to educate leaders who make a difference in the world.

The Manager, Collaboration Services, reports to the Senior Director AI, CRM, & Collaboration Services, and in consultation with the Senior Director aligns their team to the strategy for the collaboration service and related applications. They oversee a team that supports and administers technology solutions including Microsoft 365, Exchange, Zoom, and Slack to meet specific collaboration and educational needs. They interface with a wide range of people across HBS and Harvard University and are responsible for managing their team’s capacity.

The ideal candidate will have experience effectively managing people, consulting with faculty and business partners. They should also have a strong background in developing and delivering diverse technology solutions in a high-touch, enterprise-level environment. They will have excellent listening and critical thinking skills and learn quickly. They should also be able to understand processes and requirements while identifying new tools or ways of working to achieve objectives.

Responsibilities:

• Provide leadership, development and management of full-time staff and supervision of temporary resources who provide day to day operational support of collaboration technologies at HBS including Microsoft 365, Exchange, Zoom, and Slack

• Provide service ownership and oversight for services within the collaboration services portfolio, which incorporates a combination of custom-built and third-party products

• Consult with stakeholders to build and prioritize requirements for services and applications within the team’s portfolio, developing relationships to ensure buy-in and ownership across the community

• Maintain regular communication with partners, stakeholders, and the community to provide project updates, as well as upcoming product developments

• Assess, pilot, and operationalize application enhancements, as driven by the stakeholder demand Leverage operational data to address individual and team performance, optimizing resources to deliver best-in-class support

• Prepare reports for HBS IT senior leadership to highlight progress, issues, etc. along with enabling data driven decision making around portfolio changes and resourcing

• Participate in management of product life cycle of assigned services and applications from product requirements to feature/function adoption, including oversight of relevant execution plans

• Determine customer requirements through research, personal interviews, focus groups, surveys, roundtables, etc., and utilize the HBS development process to translate them into user stories, and technical product requirements

• Complete other responsibilities as assigned

Commitment to Equity, Inclusion, and Belonging:Harvard University views equity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify this excellence while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.

• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.

• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.

• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.

• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.

• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.

• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.

• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.

• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format:Hybrid (partially on-site, partially remote) About Us:Harvard Business School (HBS) IT is a nimble, innovative, strategic partner who crafts, delivers, and supports the pioneering technology solutions that connect, enable, and inspire the HBS community to educate leaders who make a difference in the world. Visit our website for more information https://www.hbs.edu/information-technology/about-us.Annual Salary Range:$110,000 - $115,000, commensurate with experience