Job Information
Massachusetts Institute of Technology IT Support Engineer, VIP in Cambridge, Massachusetts
IT Support Engineer, VIP
Job Number: 24820
Functional Area: Information Technology
Department: Information Systems & Technology
School Area: VP for Info Systems & Technology
Employment Type: Full-time (Hybrid)
Employment Category: Exempt
Visa Sponsorship Available: No
Schedule:
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Posting Description
IT SUPPORT ENGINEER, VIP, Information Systems and Technology (IS&T), to provide offsite and onsite incident response, problem management, endpoint management, project coordination, and knowledge management to a diverse customer; work directly with customers in-person and over phone/email/chat to identify support issues, as well as with vendors, development teams, and IS&T/MIT service owners to resolve those issues; assist with the implementation of new administrative products and services while continuing to support and maintain existing systems; and collaborate with partner teams to effectively manage customer expectations and translate technical solutions into meaningful responses to the end user.
Find a full job description here (https://www.dropbox.com/scl/fi/np10pabw7tx16d1oyklat/Job-Description-IT-Support-Specialist-II-2025-01-24.pdf?rlkey=ff95jyoa5dpy3103uelwdcr15&st=0epxjyvq&dl=0) .
Job Requirements
REQUIRED: Bachelor’s degree or equivalent; a minimum of five years of relevant experience in IT Support, Computer Science, Information Systems or another related field; experience diagnosing/resolving problems in Mac, Windows, iOS and Android platforms across their software, hardware, and managed service product lines; demonstrated experience with endpoint management tools, preferably MECM, JAMF, Active Directory, and/or VMWare; demonstrated experience with common IT ticket platforms, preferably ServiceNow; ability to adapt and pivot priorities in a fast-paced environment; ability to work autonomously and to take ownership to resolve advanced issues when necessary; and customer service-oriented problem solver with a focus on increasing customer satisfaction, deepening client relationships, and informing/empowering clients. PREFERRED: Higher education experience; and MIT experience. Job #24820-7
Starting salary range: $90,000 - $100,000.
This is a hybrid position, with some work conducted on location and some work remotely.1/29/2025