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Beth Israel Lahey Health HUMAN RESOURCES ASSOCIATE in Cambridge, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

The Human Resources Associate contributes to the accomplishments of the Human Resources and Employee Health Departments’ practices and objectives and will work in an employee-oriented, high-performance culture emphasizing accountability, compassion, respect, productivity and development.

The Human Resources Associate supports the implementation of services, policies, and programs within assigned areas. The role also supports the Vice President, Human Resources and Manager of Employee Health to coordinate meetings and finalize documents.

Responsible for performing various administrative tasks essential to the overall function of the Human Resources and Employee Health Departments. 

Job Description:

Essential Duties & Responsibilities (including but not limited to):

  1. Greets employees, candidates and visitors to Human Resources and Employee Health and is the front line liaison for assisting with answering questions regarding Hospital policies, programs and processes.

  2. Ascertains the nature of visits and refers visitors to appropriate staff.  Assists callers and visitors with routing questions regarding candidacy, completion of new hire onboarding forms, and changes employees want to make in areas such as direct deposit, address changes, retirement enrollment, etc.  Ensures internal callers know the right point of contact for future reference, Refers more complex issues to the other team members, where appropriate.

  3. Answers calls for the Human Resources and Employee Health departments. Triages questions and directs callers to the appropriate team member when questions cannot be managed directly. 

  4. Schedules new employees for pre-employment health screenings which includes but may not be limited to creating new Epic accounts, obtaining pertinent information from new employees, accurately following the check in, check out and clearance processes.

  5. Reviews new Worker’s Compensation rL claims and records new injuries in the OSHA log for Employee Health.  Creates and maintains timely and accurate information about cases in the appropriate systems.  Organizes and submits work-related bills to the appropriate vendor. 

  6. Arranges for clinical appointments for routine or minor injuries with Occupational Health. 

  7. Supports the benefits function by providing routine benefits information to employees, preparing packages for Orientation, updating internal systems and vendor sites for benefit enrollments, life changes and terminations, and following with vendors to resolve issues.   Works with applicants, new employees and HR staff to obtain verification of employment related data such as IDs and licensure. 

  8. Maintains an accurate inventory of HR information on the SharePoint/HR Intranet with a calendar of annual renewal and update requirements.  Ensures forms, policies and other posted information are up-to-date and in proper format for easy employee access.  Regularly updates the intranet site with content provided by the HR team.

  9. Maintains all electronic onboarding documents for use in ATS and other venues.  Updates documents as required by policy, regulation and/or improving the employee experience.

  10. Collects appropriate information for various verifications of employment requested by current and past employees.  Prepares information for review and approval.

  11. Assists new employees with the accessing Kronos and registering their 2 step verification process.

  12. Partners with other Human Resources and Employee Health staff to ensure cross training in key areas and coverage during peak activity or absences. 

  13. Monitors and records the flow of mail to HR and Employee Health Mailboxes and maintains accurate records of submissions. 

  14. Coordinates the compilation of data from multiple sources within Human Resources and Employee Health to create and distribute performance scorecards and metrics outline Runs assigned standard reports for various team members.  Ensure accurate parameters and information is obtained from various systems.  Creates and updates electronic Human Resources and Employee Health forms for employee use.

  15. Maintains employee files in various Human Resources, Compliance and Employee Health records.  Participates in self-audits to ensure accuracy and compliance.

  16. Maintains the Human Resources and Employee Health waiting room and office supplies.

  17. Assists with special projects as assigned. 

Minimum Qualifications:

  1. Strong verbal and written communication skills and keyboarding skills normally acquired through the completion of a high school diploma or equivalent experience.

  2. Minimum of one to two years related office experience dealing with the public, maintaining confidential information with demonstrated ability to multi-task.

  3. Ability to prioritize work independently and demonstrated experience taking initiative.

  4. Works in an environment with a large volume of calls and visitors.  Therefore, the position requires strong organizational skills and attention to detail to be able to meet tight deadlines and perform work accurately, while tending to customer requests.

  5. Must be proficient with MS Office products including Word, Excel, PowerPoint and Adobe Pro.  Epic experience strongly preferred.

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled