Job Information
Hildebrand Family Self-Help Center Health Systems Navigator in Cambridge, Massachusetts
RESPONSIBILITIES: ? Respond to challenges in identifying available services and making effective referrals ? particularly for families with complex needs. ? Develop and maintain an approach and internal system for dealing with client?s complex medical issues. ? Provide greater context to staff, including management and case management, on how client issues are related to social determinants of health. ? Develop and maintain connections to Community Health Centers, helping to develop partnerships and collaborations leading to greater access, resources, and training for Hildebrand clients and tenants. ? Coordinate client care plans with hospital social workers for complex client medical issues. ? Support Case Managers, ensuring clients are connected to MassHealth or other health insurance, accessing its benefits, and clients are up to date on physicals and immunizations. ? Ensure staff are trained in signing clients up for MassHealth and benefits and in conjunction with program supervisors and managers, are tracking all relevant health information. ? Act as a specially trained, on-demand connections expert who is knowledgeable about service availability and eligibility and connects with key individuals in other systems, including regional CoCs. ? Ensure the client board and ETO is up-to-date with the latest client information. ? Function as the organization?s ADA Coordinator for the purposes of HLC ADA requests. Track and follow up on ADA requests and support clients directly if additional ADA navigation is needed. Act as an intermediary between HLC and staff regarding ADA concerns. ? Connect with new clients and/or homeless coordinators at intake to ensure new housing placements accommodate individual ADA requirements. ? Address ADA needs across all of Hildebrand?s portfolio, including permanent housing. ? Review and update Hildebrand?s permanent housing ADA and pet policies on an annual basis. ? Review and update intake procedures for healthcare and ADA information. ? Lead the review and certification process for verifying disabling conditions for permanent supportive housing disability status. ? Provide ADA support for stabilization clients, helping to inform landlords of clients\' accommodation needs and legal protections. ? Ensure clients are staying connected to their health services when transferring internally or moving to a new permanent housing address by confirming clients? MassHealth ACOs and health centers are still appropriate ? Ensure permanent housing follows ADA guidelines for tenants and provide oversight to the tenant selection process around disabilities. ? Review all SIRs with health-related issues and develop preventative plans to minimize the use of Emergency Services. ? Coordinate health-related workshops. ? Set up vaccination clinics with partners. ? Triage contagious disease situations alongside public health departments and medical guidance. ? Provide support for permanent housing families with health-related questions and needs. ? Ensure Program staff is up-to-date on First Aid CPR, and other client safety training. [See more on website] QUALIFICATIONS: ? MSW, MPH or related Masters ? 1 - 2 years of experience in case management and direct client work. [See more on website]