Massachusetts Jobs

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

HealthFitness is looking for Front Desk Staff to join the Harvard Recreation team on campus in Cambridge, MA. In this position, you will greet, check-in and assist customers; provide program information, services, membership and ensure the highest possible level of customer service and participant satisfaction.

Flexible hours between 6am-11pm Mon-Fri; 9am-8pm Sat; 9am-11pm Sun.

Must be willing to be scheduled at any of our three facilities: Malkin Athletic Center, Hemenway Gymnasium, Quadrangle Recreational Athletic Center

What you'll be doing

• Greeting, checking in, and assisting customers. Provide program information services and membership information.

• Hourly facility walk-through rounds to assess safety and cleanliness.

• Periodic inventory checks of recreation equipment and merchandise.

• Check in and registration for group exercise classes.

• Efficiently respond to client and participant requests, comments, or concerns and brings issues to a timely and appropriate resolution

• Maintains and updates participant and facility policies as appropriate. Educates participants on policies and procedures.

• Opening and closing duties depending on shift hours.

• Helps with all member service desk administration and processes including phones and membership enrollments. Participates in internal programs, special events, and membership drives. Collects membership fees and performs related recordkeeping.

• Other duties as needed/assigned

What you'll need to have

• High School Diploma or GED required.

• Previous customer service experience a plus.

• Adult CPR/AED and First Aid certifications from American Heart Association, American Red Cross or American Safety & Health Institute required within 30 days of hire.

Compensation: $15/hour.

Brand: HealthFitness

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran

For the fourth consecutive year we were selected as a Top Workplace by the Chicago Tribune . The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.