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Aimbridge Hospitality Front Desk Agent in Cambridge, Massachusetts

Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent at the Charles Hotel, you’ll have many opportunities to brighten someone’s day. Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay.

QUALIFICATIONS:

  • Experience in a hotel or a related field preferred.

  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

  • Demonstrate the ability to multi-task, be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.

  • Must be able to convey information and ideas clearly.

  • Must be able to evaluate and select among alternative courses of action quickly and accurately.

  • Must work well in stressful high-pressure situations.

  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.

  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing.

  • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays.

  • Ability to participate in the creation of an enjoyable work environment.

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service-oriented manner.

  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.

  • Greet and welcome all guests approaching the Front Desk in accordance with the Charles Hotel standards; maintain a friendly and warm demeanor at all times.

  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.

  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.

  • Have knowledge of and assist in emergency procedures as required.

  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table.

The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England décor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event.

Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Medical, Dental, and Vision Coverage

  • Short-Term and Long-Term Disability Income

  • Term Life and AD&D Insurance

  • Paid Time Off

  • Employee Assistance Program

  • 401k Retirement Plan

Job ID: 2021-47750

Full-Time/Part-Time: Full-Time

Street: One Bennett St

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