Massachusetts Jobs

Description

About Us:

EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.

Job Title: Facilities Coordinator

Job Summary:

The Facility Coordinator will support the Facility Manager, Account Director and customer project management team in the planning, directing, coordination of work to accommodate preventative, corrective, general maintenance and documentation. Associate will plan, direct and coordinate activities of the sites through EMCORVia to ensure the client’s needs are met. Planner/Scheduler pull daily, weekly and monthly work order reports and participates in daily, weekly and monthly KPI meetings. Assigns work orders to Maintenance Staff, subcontractors and project managers. Other duties include, but not limited to, daily assessments of systems, maintaining a clean working environment, and other various duties as assigned by the Facility Manager, while adhering to all safety and health standards. Responsible for managing process improvement as well as developing a comprehensive, sustainable, facilities inspection program. Responsible for managing multiple aspects of customer relationships / level of satisfaction including: KPI’s, surveys, deficiency audits, and account performance assessments.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Develops and maintains key client relationships and partnerships with customers, stakeholders, account team, and support external resources

• Manages Customer Satisfaction Survey process

• Maintains Customer and EMCOR contact lists

• Performance Management - QA/QC, Continuous Improvement of Service Delivery

• Analyze and distribute performance metrics including TMP and KPI reports. Provides data and analysis for governance team.

• Performs account performance assessments and implement required process changes

• Performs building condition assessments to determine of overall site conditions and identify deficiencies to be address

• Prepares reports documenting quality issues, conditions and remediation actions taken to ensure customer standards are maintained

• Evaluates vendors and their performance to ensure new vendors meet quality desired by EMCOR and customer.

• Work Management

• Manages Work Order backlog

• Prepare work order report for daily review and send via email to all that apply

• Maintains EMCOR Via completion and response KPI levels by performing additions, modifications, and deletions to preventative and corrective maintenance work orders generated for properties, equipment, and assets

• Ensures associates are serving both internal and external customer's needs

• Evaluates changes to operations and maintenance process & procedures to ensure that new process & procedures and/or modified process & procedures comply with efficiency, compliance, and quality standards

• Technical Solution Management

• Manages technical support of the CMMS, handheld devises, phones, computers, report development and generation, equipment and PM data ads/mods, etc.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or equivalent required.

• Bachelor Degree in Business or Science field preferred.

• Seven to Ten years of experience in coordination of activities in a facility and Industrial/R&D maintenance environment preferred

• Bilingual in Spanish and English preferred

• CMMS platform experience (EMCOR Via preferred)

• Proficient in using Microsoft Excel, Word, Visio, Project and Power Point, Adobe Acrobat

Competencies:

• Possess good interpersonal, leadership, organizational and self-management skills.

• Strong customer satisfaction focus – meets and exceeds expectations of internal/external customers; anticipates the needs of internal/external customers and resolves any supplier delivery or quality problems impacting customers.

• Ability to work without supervision and shift work priorities; deal appropriately with multiple deadlines.

• Ability to communicate well in both oral and written reports

• Good communication with and respect for co-workers and their property, vendors, and client

• Ability to work in and adapt to a demanding work environment

• Observe and adhere to safety and health rules

Physical Demands:

The physical demands and work environment described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Maintenance Planner Scheduler may be required to ascend and descend stairs, walk extensively, sit for extensive periods of time, exposed to noise and high/low temperatures, and be exposed to stress mental conditions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=) . Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Compensation Range: $33.65-$36.05

Other Compensation: NA

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

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