Raytheon Technologies End User Support Specialist in Cambridge, Massachusetts
United States of America
MA105: BBN Headquarters 10 Moulton Street , Cambridge, MA, 02138 USA
Position Role Type:
The Business Infrastructure (BI) Organization within Raytheon BBN Technologies is seeking a full-time End User Support Specialist to help support functional and engineering staff at BBN’s Cambridge location. Primary responsibilities will include, but not be limited to laptop installation, configuration, maintenance, and documentation and planning. In addition, the incumbent will need to maintain other IT assets, prepare equipment for reuse or disposal, and other IT systems support as needed. This position also has a significant focus on responding to user-generated requests for particular hardware, software, and configuration changes.
At BBN, we offer an exciting and collaborative workplace. If you enjoy a collegial environment that emphasizes innovation, teamwork, and technical excellence, we'd like to hear from you!
The ideal candidate will have experience with desktop support in a medium to large size business and will be able to work independently with moderate to limited oversight. They will be configuring laptops and desktops with Windows 10, MacOS, and Linux to meet BBN standards. The End User Services is a fast-paced and nimble group. You should be able to learn and adapt to new technologies quickly and effectively. Flexibility and attention to detail essential to this teams’ success.
What will you do?
Provides desk support by diagnosing problems and resolving technical issues
May perform installations, repairs, upgrades, backups, and other maintenance tasks
May perform telephone installations and removals
Assist customers with the use of voice mail
Setup of Audio/Visual equipment for conference rooms
Troubleshoot a variety of software and hardware problems
Provides quick response to requests; is able to resolve routine and complex requests; takes initiative in providing solutions for customers; organized and detail oriented
Limited supervision; limited review of work
Will regularly maintain hardware and software asset inventory database
What will you need?
Experience with Mac and PC hardware: laptops, desktops, and servers
Demonstrated analytical, problem solving, and decision-making skills
Strong familiarity with administration of Windows 10 and Windows Server and Active Directory
Strong familiarity with MS Office Suite and Outlook
Strong familiarity with Mac OS and familiarity with Linux OS
Basic understanding of network principles (TCP/IP) and LAN/WAN
Additional Skills that would be AWESOME / BENEFICIAL:
Strong familiarity with Jamf Pro
Experience with IT infrastructure services, security, and protocols
Knowledge of networking essentials including common ports & protocols, DHCP, DNS, switching/routing, firewalls, etc…
Basic working knowledge Microsoft Deployment Toolkit
Familiarity with the use of Atlassian software products (e.g. Jira, Confluence, Bit Bucket
Raytheon BBN is proud to offer a comprehensive total compensation package including a competitive 401k company match, a Retirement Contribution plan, performance-based incentive, and competitive benefits package. In addition to protecting your and your family’s health and well-being, we also offer important financial and family friendly benefits to meet your needs.
Our Work/Life benefits include – Paid Parental Leave – Adoption Assistance – Auto and Home Insurance – Child/Elder Back Up Care – College Coach – Retirement Planning Services – Flexible Work Arrangements - Legal Services – LifeResources – Employee Discount Program – Educational Assistance – Transportation Benefits – and Wellness Reward
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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