Massachusetts Jobs

Description:

We are seeking a highly skilled Desktop Engineer, Ender User Experience, to join the team. The successful candidate will be responsible for designing, implementing, and maintaining our desktop infrastructure to ensure optimal performance and user experience. The Desktop Engineer will work closely with our IT team to provide technical support and resolve complex issues related to desktop hardware, software, and peripherals. The ideal candidate will have a strong technical background , excellent communication skills, and the ability to work independently and as part of a team.

Design, implement, and maintain desktop infrastructure including hardware, software, and peripherals

Provide technical support for desktop hardware, software, and peripherals

Troubleshoot and resolve complex issues related to desktop infrastructure

Collaborate with IT team to ensure optimal performance and user experience

Develop and maintain desktop standards and procedures

Manage desktop security and compliance

Develop and maintain desktop imaging and deployment processes

Manage desktop inventory and asset tracking

Evaluate and recommend new desktop technologies and solutions

Provide training and support to end-users

Oversee, guide, and support the team with new hire hardware deployments, PC refresh deployments, phones, and A/V meeting support as needed

Mentor desktop team members. Discuss development opportunities and challenges regarding both technical and people skills. Be an active listener, offer support and encouragement when appropriate

Use innovative methods and technologies to identify and solve problems related to performance, reliability, and availability of systems

Additional duties may be assigned from time to time

Skills:

Desktop, Windows 10, Support, Troubleshooting, Active directory, Desktop engineering, Customer service, Office 365, Intune

Additional Skills & Qualifications:

Bachelor's degree in Computer Science or related field; a combination of education and relative experience may be considered

5+ years of experience in desktop engineering or related field

Strong technical skills in desktop hardware, software, and peripherals

ITIL Foundation Certification is a plus

Experience with Windows and Mac desktop environments

Experience with desktop imaging and deployment processes

Experience with desktop security and compliance

Strong troubleshooting and critical thinking skills

Excellent communication and people skills

Ability to work independently and as part of a team

Ability to manage multiple projects and priorities

ITIL Foundation Certification

Experience with cloud-based desktop solutions

Experience with mobile device management (MDM)

Experience with PowerShell scripting

Experience with endpoint security solutions

If you are an initiative-taking individual with a passion for desktop engineering and a desire to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.