Job Information
Massachusetts Institute of Technology Desk Associate in Cambridge, Massachusetts
Desk Associate
Job Number: 24390
Functional Area: Customer Relations/Service
Department: Housing & Residential Services
School Area: Dean for Student Life
Employment Type: Full-Time
Employment Category: Non-Exempt
Visa Sponsorship Available: No
Schedule: SAT-WED, 4pm-12am
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Job Description
DESK ASSOCIATE, Housing and Residential Services, to provide administrative and operational support, for the graduate residence on behalf of Housing and Residential Services (HRS), Division of Student Life (DSL); customer oriented service including check-in and check-outs, record keeping, mail and package handling, and guest and visitor policies for residents and live-in staff during weekend shifts, alongside the Housing Operations Managers and Housing Unit; conduct Break Officer support for staff breaks and meals and covers desk shifts for weekly desk staff to support vacations, sick time, and emergencies.
Job Requirements
REQUIRED: High school diploma or equivalent; robust verbal and written communication skills; customer service orientation; desire to work in a collaborative environment; excellent organizational and problem solving skills and the ability to handle multiple tasks, work independently, and in a diverse and fast paced environment; experience with the use of web based programs (e.g. Microsoft Office Suite). PREFERRED: bachelor’s degree with emphasis on customer service or operations; customer service or office experience. Job #24390-5
Hourly Rate: $26.00/hour. Schedule: Saturday-Wednesday , 4pm-12am. 9/16/2024