Massachusetts Institute of Technology Desk and Break Attendant in Cambridge, Massachusetts
Desk and Break Attendant
Job Number: 22173
Functional Area: Customer Relations/Service
Department: Housing & Residential Services
School Area: Dean for Student Life
Employment Type: Full-Time
Employment Category: Non-Exempt
Visa Sponsorship Available: No
Schedule: H-F, 8:00 AM.- 4:00 PM. SA-SU, 10:00 AM-10:00 PM
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Information on MIT’s COVID-19 vaccination requirement can be found at the bottom of this posting.
DESK AND BREAK ATTENDANT, Division of Student Life (DSL)-Housing and Residential Services (HRS), to be responsible for providing administrative and operational support for a graduate residence. Will work closely with the housing operations managers to provide customer-oriented services, including check-ins and check-outs, record-keeping, mail and package handling, and enforcing guest/visitor policies for residents and live-in staff during weekend shifts, primarily at 70 Amherst residence hall. Will also provide break officer support at multiple residence halls for the HRS operations manager, desk services during weekday operating hours for staff breaks and meals; and cover desk shifts for weekly desk staff to support vacations, sick time, and emergencies. Will report to the HRS operations manager, desk services. A full description is available at https://studentlife.mit.edu/content/dsl-open-positions.
REQUIRED: a high school diploma or its equivalent; excellent organizational, problem-solving, interpersonal, customer service, interpersonal, and verbal and written communication skills; an interest in working in a collaborative environment; ability to handle multiple tasks, set priorities, and work independently in a fast-paced environment; experience using web-based programs, including e-mail and Microsoft Office; and ability to work in a diverse community and treat all residents, guests, and staff with respect. PREFERRED: customer service or office experience and a bachelor’s degree with an emphasis on business administration or operations. Job #22173-3 Working conditions: sitting, standing, and walking for long periods of time; ascending multiple levels of stairs; and lifting weights of up to 50 lbs. Schedule (40 hrs/wk.): Thursday through Friday 8:00 A.M. to 4:00 P.M.; Saturday and Sunday, 10:00 A.M. to 10:00 P.M. This is an essential position in accordance with the MIT Policy on Emergency Closing or Early Release. During emergencies, employees in this title are excused from their regularly scheduled work only with the specific authorization of their supervisors, regardless of any public announcement that the Institute is closed. Only candidates who submit a cover letter and resume will be considered for the position. Employment is conditional upon the successful completion of a background check. 12/5/22