Massachusetts Jobs

Customer Service Representative

• Job Number: 24013

• Functional Area: Facilities Operations

• Department: Dof Customer Service Center

• School Area: Department of Facilities

• Employment Type: Full-Time

• Employment Category: Non-Exempt

• Visa Sponsorship Available: No

• Schedule: M-F, 8:30 A.M. - 5:00 P.M.

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  Job Description

CUSTOMER SERVICE REPRESENTATIVE, Facilities-Customer Service Center, to provide administrative support and coordination to the Facilities’ Customer Service Center. Will provide day-to-day operational services, ensure timely and accurate maintenance of the work tracking system, and provide a high level of support and satisfaction for customers. Primary responsibilities include responding to customer inquiries and requests; maintaining computerized data reporting systems; monitoring, coordinating, and reporting on multidivisional work; providing work status reports to internal and external customers; dispatching personnel; assisting with administering customer surveys; distributing keys; and performing other administrative duties as required.

Job Requirements

REQUIRED: high school diploma or its equivalent; at least three years’ experience in a customer service or facilities operations environment; ability to interact effectively with others; initiative, demonstrated sense of urgency and ability and willingness to develop an understanding of the division’s goals in order to successfully complete tasks; ability to multitask and prioritize work and meet changing deadlines; excellent organizational, problem-solving, interpersonal, and customer service skills; ability to handle situations diplomatically; above-average computer skills, proficiency with all Microsoft Office programs, and willingness and ability to learn other programs. PREFERRED: post-secondary education and knowledge of SAP. Job #24013-5Overtime may be necessary.Employment is contingent upon the completion of a satisfactory background check.5/9/24