Massachusetts Jobs

Description We are offering a contract for a permanent position as a Cloud System Administrator in Cambridge, Massachusetts. In this role, you will be the backbone of our technical operations, handling a variety of tasks from user management and support to Salesforce administration and troubleshooting. You will be responsible for maintaining system integrity, managing change requests, and ensuring smooth integrations. This role is primarily technical and requires a certain level of independence.

Responsibilities:

• Administering Sales and Service Cloud, ensuring optimal performance and user satisfaction

• Managing user accounts, troubleshooting any issues, and providing end-user support

• Processing change requests and managing integration issues

• Ensuring the cleanliness and accuracy of Salesforce data by merging duplicate files and performing batch updates

• Collaborating with all users and business groups to understand needs and implement solutions

• Customizing configurations for experience cloud to enhance user experience

• Conducting testing of system enhancements to ensure functionality and efficiency

• Creating and managing dashboards for easy data visualization and tracking

• Utilizing critical thinking skills to troubleshoot complex issues and adapt to changing directions

• Leveraging Salesforce Administration skills to optimize system performance and user experience Requirements • Minimum of 5 years of experience in a Cloud System Administrator role or similar.

• Proficient in Salesforce Administration, including setting up, configuring and managing Salesforce environments.

• Experience in Salesforce Configuration, able to effectively customize Salesforce to meet business needs.

• Demonstrated ability to handle Salesforce Implementations, from planning to execution.

• Skilled in Salesforce Integration, with the ability to connect Salesforce with other software and systems.

• Knowledge of Salesforce Sales Cloud, with the ability to leverage its features for sales processes.

• Capability to provide User Support, assisting users in using Salesforce and troubleshooting issues.

• Strong Communication skills, both written and verbal.

• Experience in Stakeholder Communications, effectively communicating with stakeholders regarding Salesforce-related matters.

• Demonstrated ability in Stakeholder Engagement, actively involving stakeholders in Salesforce projects.

• Ability to work with various Stakeholders, understanding their needs and addressing their concerns.

• Familiarity with HubSpot, with the ability to use its features for marketing, sales, and service. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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