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Microsoft Corporation Business Development Analyst in Cambridge, Massachusetts

About Modern Work Customer Success Team and Microsoft Viva:

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of the Microsoft cloud solutions and services. To help drive this effort, Microsoft has invested in the creation of Customer Success team that plays a key role in helping Microsoft customers achieve this digital transformation through successful adoption of Microsoft Cloud solutions. customer Success (CS) is the champion of customer success by ensuring our customers are successfully utilizing and consuming the Microsoft 3 clouds; CS learns from our customers and drives customer feedback into engineering to ensure that we are building a world-class platform and end-to-end experience for our customers.

The Modern Work Customer Success team drives business strategy for usage of Microsoft 365 workloads and help our customers realize business value from their investments, by supporting the Customer Success field teams with programmatic and scalable assets. We are looking for an experienced Senior Business Development Manager, to develop and manager programs to drive and accelerate consumption for Teams in the Small Medium Corp (SMC) space. This will include collaborating across Business Groups, Segment and field teams to design engines to land the MW strategies across advanced workloads including Meetings and Platform.


Design the SMC strategy for usage and consumption acceleration strategy for CSU in alignment with Marketing and Engineering group:

  • Partner with key Customer Success roles and the M365 Marketing Business Group to design consumption engiens and programs

  • Lead usage and consumption strategies and execution motions focused on strategic workloads including Meetings and Teams

  • Lead and influence cross-org interactions to receive feedback, provide input, and collaborate on key work streams to analyze and tune consumption strategy;

  • Validate and adjust strategy leveraging key Microsoft milestones (Monthly Business Reviews, SCRUM, QBC, SLT, etc.);

  • Contribute to the development of assets for key strategic communication processes including leadership updates and Rhythm of the Business (RoB)

Drive Business Scorecard Metrics:

  • Align with Marketing Business Group to define key success metrics supporting business priorities Support the WW consumption teams, CSU leadership to enable a green metric

  • Review WW area feedback during business update synchs and work together with the various teams and with areas to course correct and/or address their issues.

Act as SMC Segment and BG liaison:

  • Develop strong organizational relationships and ROB to influence engineering and SMC segment decisions on behalf of the WW Customer Success Organization.

  • Participate and enable discussions for CSU Modern Work and Office Marketing Business Group Connection meetings

  • Own and lead discussion with SMC/ Marketing business group during regular ROB. Responsibilities include: Carrying the voice of the field, providing updates on key blockers, offer results and field execution status, sharing Field feedback on execution, marketing programs, content and roadmaps

Lead as SME for SMC Engines:

  • Design and land existing and new engines to support the WW Area including collaborating on partner and scale strategies

  • Support as a SME the consumption execution team in landing the FY Next planning and in developing field programs

Support Customer and Field Engagements:

  • Deliver executive business communications and/or customer visits per team goals to support consumption and strengthen customer perspective

  • Perform field visits per team goals to support consumption, evaluate model performance and strengthen customer perspective


  • Minimum of 5 years of experience in sales or consulting with various customer segments and/or partners and understanding of field needs to successfully drive new programs at scale.

  • Deep experience with SMC business including experience with a partner network and driving scale businesses

  • Strong analytical skills, able to distill key insights from incomplete data

  • Strong, confident executive communication (written and oral)

  • Ability to influence without authority

  • Strategic thinker combined with strong ability to execute and drive for results in ambiguous environment

  • Versatile with proven ability to be adaptable in rapidly evolving business/org situations

  • Effectively manage budgets and utilize vendor resources

  • Understanding of Microsoft 365 workloads and scenarios

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.