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Staples BDS Operations Associate in Cambridge, Massachusetts


Position Summary:

Responsible for providing exceptional customer service and driving sales while creating a positive and productive environment for our customers and associates.

General Purpose:

Customer Service, Merchandising and Retail Operating Standards

Role Qualifications:

  • Deliver top-notch service to every customer, build customer loyalty and satisfaction

  • Connect with our customers; understand their needs and present solutions

  • Embraces Staples values and commitments

Position Responsibilities:

  • Performs all Merchandising and Operations related responsibilities, including replenishment, seasonal sets, signage, pricing, shortage control, backroom organization and various floor moves

  • Processes Omni Channel Orders: Buy Online Pick up Instore and Ship from Store

  • May be cross-trained to perform Front End related responsibilities, including ringing up sales, processing returns, bagging items and collecting payment

  • Greet all customers and provide a professional and welcoming experience

  • Utilize basic selling skills to properly engage and present solutions to customers

  • Assist with maintaining store cleanliness, standards and overall appearance

  • Adheres to all company policies, procedures & safety standards

  • Performs other related duties as assigned


Basic Skills required:

  • Able to engage and speak to customers

  • Able to work a flexible schedule; majority of shifts may be required prior to store opening or after closing

  • Ability to lift and/or move up to 50 pounds occasionally and 25 pounds regularly and climb ladders

  • Ability to stand and move about for extended periods of time with only brief periods of sitting

Preferred skills and experience:

  • Customer service experience in a retail environment

Click to learn more about the employee benefits, programs and perks offered at Staples. (

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.