Massachusetts Jobs

Under the direction of the Director of Emergency Communications and 911, the Assistant Director of Administration and Training will oversee Administration and Training responsibilities as assigned. Responsibilities include supervising, coordinating and performing a wide range of training and administrative duties. The position will oversee the planning and development of training programs and materials and will coordinate with other dispatch agencies, training organizations, the State 911 Department, and professional 911 dispatch organizations and associations to ensure that Cambridge 911 dispatch training methods, courses, curriculum, manuals, certifications, and materials conform to best practices. The position will develop and coordinate various quality control activities of the department including review of calls for service and dispatch procedures. The position will oversee the development and coordination of community outreach programs. The position will be responsible for a wide range of administrative duties as assigned by the Director including policy development, performance measures, grant management and data analysis. Responsibilities include involvement in supporting personnel, scheduling, budgeting, and procurement for the department. In the case of special projects, the position may be assigned to plan, manage, and successfully execute, often on short notice, various projects of an emergency and routine nature. These projects will involve extensive collaboration with persons in various city, state, and regional agencies as well as with vendor personnel. Specific responsibilities include but not limited to the following: Supervisory responsibilities include but are not limited to general supervision of subordinate personnel as assigned, setting performance standards as appropriate. Responsible for assisting with implementation of technical projects to achieve goals of the department. Participate in the department\'s planning processes, prepare and present analysis of systems, employee performance, and quality control and call volumes. In the absence of the Assistant Director of Operations, may cover ECC operations and respond to issues arising about dispatch services from field commanders which require technical assistance and attention in consultation with Director. Responsible for delegating assignments by defining objectives, priorities and deadlines to assist with project and policy development for Administration and Training personnel. Analyze agency requirements, researching new technology systems and evaluating software and systems that operate in the Emergency Communications Department. Create testing plans and protocols for upgrades and maintain systems by monitoring system reports. Work closely with EC Management Team to address problems with operational systems as well as proactively work with supervisors to resolve performance of personnel. Performs related duties as assigned. MINIMUM REQUIREMENTS: Bachelor\'s degree and/or five years of relevant managerial and supervisory experience in training in a comprehensive public safety environment, which provides the knowledge and skills necessary for this position. Four years of progressively responsible communications supervisory experience in a primary Public Safety Answering Point (PSAP). Strong technical background in radio, computer systems, CAD and other public safety systems. Experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communications and conflict resolution skills. Knowledge and experience with management, oversight and applications of public safety affiliations. Certifications and experience in 911 dispatch training, PSAP quality review, and related specialties preferred. Full job description here: https://phe.tbe.taleo.net/phe02/ats/careers/v2/viewRequisition?org=CAMBRIDGEMA&cws=37&rid=1035