Job Information
Harvard University Accts Receivable Coord, HBSO in Cambridge, Massachusetts
66014BRAuto req ID:66014BRJob Code:400122 Accounting Asst V-Specialist Department Office Location:USA - MA - Boston Business Title:Accounts Receivable Coordinator, HBS OnlineSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :054Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:
High school diploma, GED, or equivalent required
3 years of related experience is required
Education beyond high school may count toward experience
Intermediate Microsoft Excel experience and general Microsoft Office (Word, PowerPoint, and Outlook) experience is required
Proven ability to utilize multiple financial and reporting systems, as well as other applications (i.e. Adobe)
Additional Qualifications and Skills:
Accounting experience preferred
Attention to detail and strong customer service orientation
Ability to manage competing priorities and deadlines
Ability to exercise judgment and discretion, recognizing when to escalate questions or concerns
Ability to work both independently and as a team member
Familiarity with HBS or Harvard financial systems is a plus
Additional Information:This is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA based campus. HBS expects all staff to be onsite 3 days per week and departments provide onsite coverage Monday – Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.
This is a 40 hours/week, overtime-eligible position.
We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.
A cover letter is required to be considered for this opportunity.
Harvard Business School will not offer visa sponsorship for this opportunity.
Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here: https://www.hbs.edu/employmentDepartment:Harvard Business School OnlinePre-Employment Screening:Credit, Criminal, IdentityJob Function:Finance Position Description:Accounting
Manage all incoming accounts receivable activity (such as loans, military benefits, wires, and credit card transactions); receiving, reviewing and processing transactions as needed. Maintain departmental documentation related to payment activity.
Record participant and company payments in the HBS Online administrative system, running reports from other HU systems (such as HART) for reconciliation and tracking as necessary.
Create credit vouchers to record payments received by check.
Create ADIs at month end to reflect wires, loans, credit card payments and other activity into the General Ledger.
Research and analyze transactions (wires, loans, Western Union, etc.) in support of month end close and balance sheet reconciliations, reaching out to other Harvard departments (KLS, HGSE, DCE) as needed.
Certify loan requests through ELM, in compliance with HBS Online loan policies.
Respond to vendor inquiries about audits and compliance.
Admin System
Run regular transaction reports for Revenue Reporting. Prepare ad hoc reporting as requested.
Participate in the design and testing of administrative system (SalesForce and Certinia) functionality; make recommendations for enhancements to be added to product roadmap.
Customer Service
Resolve help desk tickets related to customer payment issues in a timely manner through utilization of multiple systems. Help to diagnose root causes, identify options, and draft communications to participants. Using discretion, escalate as necessary.
Oversee the creation and maintenance of communication templates and processes that enable the Business Operations and Support Services teams to provide consistent, reliable, and timely service.
Analyze ticket data to assist tracking of volume and issue types. Suggest ways that we might improve our payment options or processes accordingly.
Operations & Office Support
Serve as back-up to the Administrative Coordinator for office supply ordering and other administrative tasks.
This role is responsible for other duties as required.
School/Unit:Harvard Business School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Working Conditions:This role requires an ability to provide coverage as part of a rotation for tickets around weekends and school breaks to support service level agreement and registration deadlines (dates will be known in advance and work can be done remotely).Job Summary:Harvard Business School (HBS) Online is Harvard Business School’s vision of business education reimagined for the digital age. Our mission is simple: to create learning experiences that bring business education to life.
HBS Online offers a unique and highly engaging way to learn vital business concepts. To see these techniques in action and gain actionable skills and insights, check out HBS Online's Sample Business Lessons (http://(https://lessons.online.hbs.edu/)) (https://lessons.online.hbs.edu/).
The Accounts Receivable Coordinator will be responsible for day to day management of Accounts Receivable activities as well as customer service inquiries related to the financial components of our registration systems. Working in close collaboration with members of the Business Operations Team and as a liaison to HBS Online Support Services for customer financial support, the Coordinator will receive and process all requests and questions as the first line of contact for financial questions.Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Work Format:Hybrid (partially on-site, partially remote) LinkedIn Recruiter Tag (for internal use only):#LI-DM1About Us:Founded in 1908 as part of Harvard University, Harvard Business School (www.hbs.edu) is located on a 40-acre campus in Boston. The School offers two full-time MBA and PhD programs, more than 175 Executive Education programs, and certificates and courses through Harvard Business School Online. For more than a century, Harvard
Business School faculty have drawn on their research, connection to practice, global expertise, and passion for teaching to educate leaders who make a difference in the world. The School and its curriculum attract the boldest thinkers and the most collaborative learners who will shape the practice of business and entrepreneurship around the globe.