Salesforce.com, Inc Workplace Services Sr. Coordinator in Burlington, Massachusetts
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Finance and Operations
The Workplace Services Sr. Coordinator will report to the Supervisor, Workplace Services for our Burlington office, as well as provide support to our offices in Cambridge and Boston. Our Workplace Services Sr. Coordinators are the face of Salesforce, providing that essential first impression to our guests and serving as a constant resource for our employees. This position is onsite and business critical and requires a high-level of customer service. If you have worked in luxury hospitality, high-end retail, or other high-touch customer service roles, this may be the perfect fit for you. Come see why Salesforce has been ranked #2 on FORTUNE magazine’s "100 Best Companies To Work For®" list in 2021!
Work with and get direction from the Metro Boston Workplace Services team to maintain and provide excellent customer service for all Metro Boston offices; Burlington, Boston and Cambridge
Deliver a guest experience that is unique and brings the Salesforce brand to life
Completely own front desk operations including greeting clients and employees, assigning badges, and providing the highest level of hospitality and professionalism to employees and guests
Ensure the office is opened and ready for business at the start of business hours and ensure the office is secured
Ensure guests are properly signed into the Guest Management System; assign temporary badges as required
Assist with overall maintenance of the organization – requesting facilities support for all maintenance issues with building management via the internal work order system in a timely and efficient manner
You effectively communicate with landlords, building managers, and engineers to handle minor facilities issues (HVAC, plumbing, leaks, etc.)
Accommodate special requests whenever possible and resolve all customer inquiries, issues, or complaints promptly and graciously
Assist with event check in and oversee crowd control as needed
Ensure the reception area and all supply areas are accurately displayed and show-ready
Assist with setting up multiple catering orders by delivering a first-class presentation
Help direct visiting employees and executives to open workspaces and conference rooms; book rooms under last-minute circumstances
Notify employees of guests, candidates, customer meetings, etc.
Logging in all vendor visits to ensure Vendor Badges are distributed correctly.
Respond to and follow up on all incoming emails, direct messages, and cases through our internal work order system in a timely efficient manner
Sign for and receive FedEx/UPS/USPS/courier packages/mail; Log into mail ticketing system, notify/distribute to employees
Maintain a clean and organized mailroom
Maintain and update team documents, playbooks, and guest services tools.
Maintain a presence on our internal comm apps
Report any missing or defective badges to security
Creatively support Salesforce’s efforts to extend its unique company culture by promoting and getting involved with inclusive company initiatives
This is considered a “business-critical” role and the person would be in the office, 5 business days a week
Have 3-5 years related experience: candidates with high-touch customer service, high-end retail or luxury hospitality experience are particularly encouraged to apply.
Ability to thrive and be flexible in a constantly growing and changing fast-paced environment
Have excellent interpersonal communication skills, with a genuinely warm, gracious, and professional demeanor in all interactions
Proficiency in using Google Collaboration Tools (Gmail, GCal, Google Drive, etc)
Be constantly aware of your surroundings and proactively offer assistance when needed
Be willing/able to learn and use our internal Salesforce.com software application and tools (Tableau, Quip, Slack, etc.)
Have strong writing, analytical, and problem-solving skills
Have the ability to operate standard office equipment (scanners, printers)
Self-starter; handles self with minimal direction and is pro-active
Being able to establish and maintain collaborative working relationships
Results-oriented, customer-focused, and organized with attention to detail
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .
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