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Nuance Virtual Medical Scribe Manager in Burlington, Massachusetts

The Virtual Medical Scribe Manager, or what is internally called a Quality Documentation Manager (QDM) is a first-level manager position in the Dragon Ambient Experience (DAX) production team. The QDM will manage the production of a team of Quality Documentation Specialists (QDS), as well as ensuring the quality of service and turn-around-time (TAT) expectations are met for various Healthcare provider clients.

RESPONSIBILITIES:

  • Manage Quality Documentation Specialists (QDS) assigned to their accounts to ensure all production metrics are met.

  • Monitor workflows and allocate resources appropriately, maintaining workbooks and EHR documentation.

  • Utilize reporting tools to manage TAT and quality and motivate teams to increase production.

  • Manage quality challenges and escalate to Quality Compliance Team and Operations Associate as needed.

  • Manage payroll processing and procedures via Workday for all assigned team members.

  • Coordinate new QDS orientation and training.

  • Maintain updated QDS schedules in scheduling tool with adjustments as necessary for coverage of gaps.

  • Monitor scribe logs and communicate discrepancies.

  • Actively participate in coordination of account transitions to global team and/or US/global business partner QDS with Training Team, Special Teams Manager, and Associates, as necessary.

    QUALIFICATIONS:

  • Bachelor’s degree or equivalent work experience

  • Minimum of 1-year experience in a managerial role

    REQUIRED EXPERIENCE:

  • Experience in proofreading, editing, and evaluating documentation against quality metrics preferred; ability to work independently; clear communication.

  • Ability to analyze data and apply to effect outcomes; teamwork; self-starter.

  • Problem solving capability.

    DESIRED EXPERIENCE:

  • Experience managing frontline customer service or call center representatives is desired.

    #LI-Hybrid

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

    Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.

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