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Oracle User Assistance Developer 1 in Burlington, Massachusetts

User Assistance Developer 1

Preferred Qualifications

This is an entry-level position, the following skills are desired:

  • Proven skills in English grammar and writing. Degree in English, Journalism, or a related field preferred.

  • Experience as a technical writer, working with authoring tools. FrameMaker or Oxygen (DITA) are preferred.

  • Ability to follow style and usage guidelines.

  • Ability to learn new technologies quickly.

  • Strong team player with outstanding communication, organization, and interpersonal skills. We believe the HOW is as important as the WHAT.

  • Strong customer advocate mentality.

  • Comfort with agile, swiftly changing, dynamic software development situations.

  • We are kind, and you are, too.

Candidates for this position are expected to present a personal portfolio of illustrative writing samples, which may consist of partial PDF or HTML files. Examples are for evaluation purposes only and will be returned or destroyed. Oracle warrants that it will not use, copy, or display such examples for its own purposes.

Detailed Description and Job Requirements

Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

Create a variety of user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to develop user assistance vision documents which will include the product use cases, common tasks, and user personas. Develop hands-on training course labs on a virtualization platform. Create lab modules that include scripts and other files needed for successful completion of the labs. Participate in the validation testing of these labs to ensure delivery of a repeatable and predictable hands-on lab environment. Teach the pilot event of the course, if it is an instructor-led type course.

Follow a prescribed learning plan to gain a thorough understanding of the product's technical details and functionality. Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. 0 -2 years of user assistance development or relevant experience.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Job: Product Development

Location: US-MA,Mass-Burlington

Job Type: Regular Employee Hire

Organization: Oracle

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