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Salesforce.com, Inc Technical Program Management - Security in Burlington, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Trust is the #1 things we value at Salesforce. It’s not just words or a slogan: it’s part of the beating heart of the company that everyone contributes to every day. We define trust as security, availability, and performance. Delivering new capabilities is one thing, but we must do so while protecting and earning our customer's trust. As a Technical Program Manager at Salesforce security in the security integration team you will work on different special projects including large scale umbrella projects to drive anything from security standard methodologies to new innovative technologies or processes including working with keys collaborators and partner teams to integrate with their security roadmap and work you're doing. You will need to update and maintain structure, requirements and roadmaps with changing needs. And the only constant at Salesforce is change! You must be comfortable with ambiguity and can continue to rally a team behind a vision, even if it’s not clearly defined. You will also need to develop strong relationships with our internal security teams as well as our cloud engineering organizations by partnering with the cloud-dedicated Business Information Security Officer (BISO) to consolidate all of these needs from both short and long term planning. At the tactical level, we are looking for a highly organized, succinct and direct communicator to keep all parties informed of status, decisions, blockers and wins on a weekly basis. This requires you to have a history of managing conflicts with your strong emotional intelligence, and fearlessness in taking a hit if it means protecting your broader team. You can collaborate with your immediate team to create a joint vision of defining the internal customer experience and what success looks like. You will partner together to establish the current state of customer satisfaction and increased security posture and company trust, identify critical opportunities for high-impact improvements, create insight into lagging, leading, and coincident indicators to help guide the program to successful outcomes.

RESPONSIBILITIES

  • Work on different large-scale and complex projects targeted towards our various business units as well as our internal and external security services and processes.

  • Deliver hands on work as an individual contributor; results may be in the form of project plans, short presentation decks, or highly-organized documents that anticipate customer needs and answer them in a story-telling fashion.

  • Responsible for building strong relationships with the various collaborators and executives to communicate and drive the program roadmap.

  • Develop strong relationships with our security and product teams as well as our cloud organizations to determine current situation together with existing and new roadmaps our clouds and security products needs to deliver to continue to improve their security overall posture.

  • Partnering with the various cloud-dedicated Business Information Security Officers (BISO) to consolidate all of the clouds needs together with the BISOs and overall security prioritization.

  • Provide weekly program updates to leadership and partners company wide that highlight actions required, decisions, blockers and wins.

  • Establish baseline metrics and KPI’s for effective program tracking

  • Balance your workload to deliver the highest priority items while setting expectations proactively with your team members of what won’t get done.

  • Translate business objectives into execution strategy (tactical and strategic), drive the strategy through strong collaboration and agile leadership.

  • Work with multiple delivery teams to take ownership and accountability of some technical project planning and delivery for security and infrastructure build out programs.

  • Ensure data is collected to appropriately inform decision making for mitigating risks and resolving issues.

  • Apply internal tools and agile approach to create a collaborative environment that fosters autonomy, transparency, mastery, innovation and continuous improvement.

  • Support driving a continuous focus on developing software based solutions or using automation to replace repeatable, operational tasks.

  • Anticipate and aggressively remove obstacles that slow down or prevent programs from delivering on program objectives..

  • Seek to continuously grow by proactively seeking and embracing constructive feedback

  • Provide feedback to colleagues to encourage an open and collaborative culture.

EXPERIENCE/SKILLS REQUIRED:

  • 3+ years experience managing large highly complex programs/projects using Agile/Scrum, Kanban

  • Prior experience managing programs within private or public clouds (AWS, Azure, GCP, Alibaba)

  • Experience working in complex and regulated data access solutions

  • Familiarity with compliance and security standards, policies, and risk management

  • Experience in driving key information security, compliance and other regulatory requirements internally and externally to the organization.

  • Outstanding organizational, diligent, communication, and interpersonal skills

  • Able to work well in a multi-functional, geographically distributed environment

  • Excellent at setting expectations with teams, through providing meeting agendas, follow-up items, and check-in meetings

  • Ability to be productive in a fast-paced environment with minimal direction

  • Strong quantitative and analytical skills, demonstrable ability to track and implement security projects;

  • Bachelor's Degree or equivalent work experience required, preferred Masters in engineering, computer science or a related technical field

  • Caring and respectful personality, always putting the needs of people first over the delivery of the project

  • Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a multi-functional, matrix management environment.

  • Excellent analytical and problem solving skills

  • Ability to establish credibility and rapport with senior leaders and technical and non-technical team members alike.

  • Ability to collaborate with multiple technical functions in the areas of infrastructure, technical operations, and software engineering.

  • Experience as a Program Manager and/or Product management is mandatory.

  • Experience framing, establishing and implementing large-scale (enterprise-level) change initiatives.

  • A service oriented minded person who “Thinks Customer”

DESIRED SKILLS

  • Experience working with Agile teams

  • Datacenter operations experience

  • Experience in vendor management

  • Ability to quickly learn Salesforce application to build tools and reports or strong interest in technology and ability to develop application/tool to automate processes

  • Understanding of Security Development Lifecycle

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

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Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.

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