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Nuance Senior Software Engineer in Burlington, Massachusetts

Position summary

Nuance has an exciting opportunity for a Senior Software Engineer to join a world-class team maintaining and evolving industry leading IVR & messaging platforms. The candidate will work on an Agile Scrum team to design, implement, and maintain robust and scalable IVR & messaging solutions, and will have a direct impact on the cloud-native evolution of platforms that millions of users interact with every day.

Principal duties and responsibilities

• Produce high quality and well-documented code for various platform components in multiple programming languages.• Architect & build next-generation cloud-native IVR platform & messaging microservices.• Collaborate with development and operations teams to design and implement cloud-native DevOps standards and CI/CD pipelines.• Work collaboratively with support teams to analyze and resolve incidents for both on-premise and hosted deployments.• Analyze product requirements and customer needs, to write both functional and technical specifications for application components as well as major features/versions.• Participate in all phases of the software development cycle as part of a multi-functional Scrum team.• Implement and maintain both unit tests and automated functional test coverage in collaboration with quality engineering Scrum team members.

Required Skills:

• 7+ years of experience programming Java, C/C++ and/or C# .Net in multi-threaded applications,• Experience designing, building and delivering cloud-native microservices,• Extensive experience with IVR technologies including VoiceXML, MRCP, as well as ASR platforms and APIs,• In-depth understanding of VoIP including the ability to debug calls using network packet captures,• Ability to quickly learn, efficiently and flexibly work with various technologies in heterogeneous environments,• Ability to scope work taking technical, business and time-frame constraints into consideration,• Highly independent and capable of fulfilling multiple project commitments concurrently,• Excellent technical analytical, debugging and problem-solving skills,• Strong verbal and written communications skills and ability to interact with both technical and business people

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law ( or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.

Nuance Communications ( , Inc. (Nuance) is a technology pioneer with market leadership in conversational AI and ambient intelligence. A full-service partner trusted by 77 percent of U.S. hospitals and 85 percent of the Fortune 100 companies worldwide, Nuance creates intuitive solutions that amplify people’s ability to help others.

We’ve pioneered speech technologies, natural language understanding, and machine learning for more than 20 years – and have 3000+ patents to prove it. When you join Nuance, you become part of our mission to positively transform the way people, work, connect, and interact. We are a trusted, full-service partner to the world’s leading financial, healthcare, telecommunications, retail, and government organizations, who rely on us to deliver transformative outcomes that help them push the boundaries of what’s possible.

Check out our team Life at Nuance ( !