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Beth Israel Lahey Health Scheduler 4 Endoscopy Department in Burlington, Massachusetts

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Responsible for the efficient organization and operation of scheduling for all patient procedures and services. Oversees the scheduling function and collaborates with the manager/advisor to develop, monitor and maintain systems pertaining to all aspects of the scheduling and billing processes.

Job Description:

Hours 8:30-5:00 or 9:00-5:30

Essential Duties & Responsibilities including but not limited to:

1) Schedules patients for procedures; post-operative appointments and preparation instructions, follow up and wait list process.

2) Notify patients of scheduled procedures.

3) Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to surgery or procedure.

4) Maintains multiple applications for scheduling of procedures & collection of patient data.

5) Schedules procedure, medical staff & clinical resources.

6) Completes accurate & timely journal entries.

7) Collaborates with both internal & external partners to obtain resources.

8) Maintains physician &/or surgeon's schedule.

9) Registers patient & ensures demographic data is entered accurately.

10) Communicates schedules on a daily basis. Reviews with advisor/manager. Updates staff with revisions. Posts schedules.

11) Acts as liaison to with internal departments and external resources and agencies.

12) Actively provides ongoing training of schedulers in collaboration of manager/advisor.

13) Performs all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications:

Education: High School Graduate

Licensure, Certification, Registration: None

Skills, Knowledge & Abilities:

  • Strong communication and leadership skills with exceptional patient relation and customer service skills.

  • Familiarity with computer systems and data entry.

  • Windows Knowledge

  • Knowledge of medical terminology.

  • Must have excellent written and verbal communication skills and customer service driven/focused.

  • In the absence of any of these skills, demonstrates the ability to be thoroughly trained to meet organizational standards.

Experience Required: Minimum 3 years’ experience in medical environment. Previous experience in a leadership position.


-EPIC experience

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled