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Salesforce.com, Inc Principal Software Engineer/Architect in Burlington, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

SUMMARY:

Our Technology, Marketing & Products Engineering team is responsible for innovating and maintaining a massive distributed systems engineering platform that ships hundreds of features to production for tens of millions of users across all industries every day. Our users count on our platform to be highly reliable, lightning fast, supremely secure, and to preserve all of their customizations and integrations every time we ship.

Salesforce has immediate opportunities for extremely talented Distributed Systems Software Developers who want their lines of code to have significant and measurable positive impact for users, the company's bottom line and the industry. You will need deep experience with concurrency, large scale systems, proficiency with solving real-world data management challenges, a strong understanding of how to architect solutions that are highly available, and a proven ability to design, develop, and optimize the core back-end systems. This role will encompass architecture, design, implementation, and testing to ensure we build products right and release them with high quality.

Check out our "We are Salesforce Engineering" video below

We are Salesforce Engineering

TEAM DESCRIPTION:

Einstein Bots is an industry leading enterprise solution that enables companies to automate the resolution of commonly occurring customer service requests using the power of Artificial Intelligence (AI). This is done through a friendly conversational interface over text or speech. Bots are adept at handling simple/programmable tasks and there by allowing the service team to focus on complex customer issues. Customer service is a hotbed for new technology and innovation, and Gartner predicts that at https://www.gartner.com/smarterwithgartner/27297-2/ by 2021, 15% of all customer service interactions globally will be handled completely by AI, an increase of 400% from 2017.

We are growing rapidly and are looking for rock stars to help solve complex problems in this cutting edge space. The Einstein Bots team is looking for a technically strong, highly collaborative and accomplished Software Engineer to join our exceptional team of engineers. We work in a collaborative environment and we value transparent communication, critical feedback, passion, and having fun.

Your Impact:

  • Lead end-to-end Architecture across cross-functional teams and bring the product/feature vision into reality through superior knowledge of the technology, product, and business goals.

  • Drive the execution and delivery of features by collaborating with architects, product owners, engineers, user experience designers and data scientists

  • Build, scale and maintain critical features of the Enterprise Bot platform that are used by millions of users and hundreds of thousands of customer service agents.

  • Be a vocal advocate for technical excellence, secure software development (ssdl) and superior quality; help the team members make sound engineering decisions

  • Understand the customer/business requirements and translate them to elegant/flexible/easy-to-use platform capabilities. Actively work with Customer Support and Solution teams to handle customer inquiries and minimize escalations

  • Participate the long term product roadmap discussion, represent the product/platform in the architecture review boards, and advice product management team on the technical aspects of product strategy

  • Adopt, embrace, and promote agile and test-driven software development practices

  • Develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation goals

  • Lead and mentor junior members of the team; Engage and motivate the team around a unified architecture vision

  • Be a multiplier; Have a passion for working together as a team and ensuring team members’ succeed

  • An excellent communicator who is comfortable with leading a white-board design discussion, meeting with customers under pressure, articulating the technical value proposition to non-technical audience, and presenting to senior management

Required Skills:

  • Bachelors (or) Masters degree in Computer Science related STEM field or equivalent experience with strong competencies in algorithms, data structures and software design

  • 12+ years of hands-on experience building, scaling and operating large scale, complex distributed systems and software applications in the B2B (or B2C) SaaS space used by millions of users

  • Deep understanding on Salesforce Core technology (UDD, APIs, Packaging, Core Security Model, etc..) by way of designing, developing and releasing several large scale initiatives built on Salesforce’s Core technology.

  • In-depth working knowledge of at least one object-oriented compiled, statically-typed language (Java, C++, etc)

  • Solid experience in API development, API lifecycle management and/or client SDKs development

  • Expert in Data model design, database technologies (RDBMS & NoSQL), and languages such as SQL and PL/SQL

  • Experience in test-driven development with focus on unit testing, integration testing and end-to-end automation

  • Solid understanding of SDLC, and best practices in design, development, testing, and deployment

  • Experience with Agile development methodologies, pair programming, continuous integration (CI) and continuous deployment (CD)

  • Ability to support/resolve production customer escalations with excellent debugging and problem solving skills

  • Strong verbal and written communication skills. Self driven with superior organizational and project management skills. Ability to work effectively in a distributed team setting

Preferred Qualifications:

  • Experience with Java/J2EE technologies such as Spring, Spring Boot, Hibernate and EJB preferred

  • Experience with developer tools such as Git, Maven and Eclipse IDE

  • Working knowledge of building B2B or B2C SaaS applications using cloud providers such as AWS, GCP, or Azure is desired

  • Exposure to Artificial Intelligence (AI) technologies such as Machine Learning, Deep Learning, etc. from data engineering perspective is a plus

  • Some Salesforce ecosystem and implementation knowledge (either as a developer or as admin) is nice to have

Benefits & Perks

We have a public-facing website https://www.getsalesforcebenefits.com/en that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. at http://cloud.mail.salesforce.com/accommodations-request-form

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ do not accept unsolicited headhunter and agency resumes. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com at http://salesfore.com/ or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

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