Lahey Health Performance Improvement Operations Co-Op in Burlington, Massachusetts

Welcome To

Lahey Health Shared Services is part ofa vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.

We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of ajust and fair work environment for all colleagues, where respect is foundational and performance is rewarded.

About the Job

The Performance Improvement co-op Associate Project Manager will lead, facilitate, manage, and support teams charged with (re)designing processes critical to improving access, patient throughput, quality, and provider/colleague satisfaction. They will partner with a diverse set of both clinical and administrative stakeholder in order to successfully facilitate process improvement projects and activities across the health system.Associate PMs will manage small improvement projects through the use of evidence-based process improvement techniques, including:

  • Lean Six Sigma

  • Continuous Flow

  • 5S

  • Value Stream Mapping

  • Process Engineering

  • Data Analysis & Reporting


  • Manage multidisciplinary, specialty clinic teams in order to improve operations through the following activities

  • Analyze departmental workflows to identify improvement opportunities

  • Develop departmental standard operating procedures

  • Gather and evaluate data to monitor and sustain improvement activities

  • Develop reporting to manage operations

  • Develop and facilitate improvement projects within a department to improve patient throughput, control costs, and improve colleague, provider, and patient satisfaction

Technical Skills:

  • Advanced level of competency using Microsoft Office suite (e.g. Access, Excel, Word, PowerPoint, Outlook, Visio)

  • Comfortable learning new software tools for data mining

Communcation Skills:

  • Develop effective communication methods to keep stakeholders informed about improvement/(re)design activities

  • Produce written and oral project updates for senior management and business leaders

  • Demonstrates professional interpersonal skills, and ability to interact with patients, healthcare providers, and administrators

  • Conduct surveys, interviews, and process observations, team meetings, and training


  • Enrollment in a Bachelors Degree in Engineering or related field is required; Industrial Engineering preferred. Previous co-op experience preferred.

About Us

The Lahey Model of Care—right care, right time, right place—is exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.

Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.

REQNUMBER: 151978-1A