Oracle Oracle Hospitality - F& B Project Specialist in Burlington, Massachusetts
Intermediate-level implementation project professional who manages the relationship with client site during entire Implementation phase. Tracks and coordinates all moving pieces of the Implementation from start to end. 1st level of escalation for onsite installation team.
Manages Implementation Service deliverables throughout installation project including milestones and project schedule. Develops and maintains consistent standards for project delivery. Reviews project proposals. Confers with implementation team, management or account management to locate the appropriate parties to provide technical advice. Creates and communicates status reporting for both internal and external purposes. Manages project closure and handoff to Account Manager and Help Desk.
2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
NOTE: Hospitality experience preferred but not required
*Position Overview: *
1. Project Coordination/Management of Oracle POS Product ImplementationProjects (Oracle/Micros e7, RES and/or Simphony)
Serves as main point of contact through entire Installation process through go live
Reviews each sales order within their area of responsibility
Directs and provides ongoing communication with client contact and staff throughout project
Manages project kick-off calls
Sets accurate expectations of Installation process from pre-implementation process to post installation
Creates project frame, schedules and blocks resources for onsite installation
Assists Clients with pre-requisites and ensures client fully understands the implementation process.
Prepares project outline for Implementation Consultants and provides detailed, specific information on projects and all deliverables
Ensures that licenses, hardware, software and all project specifications are accounted for
Monitors onsite Oracle resources to ensure projects are on track as scheduled
*Manages assigned projects from start to finish. This includes Oracle e7, Simphony and RES projects: *
New full installations
Change of Ownerships
Upgrades and add-ons
Interface and middleware setup with PMS, SVC, Credit/Debit
Post follow up visits
Supplemental work- Interface integrations, billable customization requests, etc.
- Manages the assigned site levelinstallation team (installers, senior installers and consultants)
Monitors site level installation process and ensures tasks remain on schedule
Controls and approves all travel requirements for installation team
Reviews expenses on a weekly basis
- Review and respond quicklyto customer feedback and inquiries escalate issues
Title: Oracle Hospitality - F& B Project Specialist
Location: United States
Requisition ID: 18000QPW