Job Information
Beth Israel Lahey Health Medical Assistant Supervisor, Neurology (Burlington & Peabody) in Burlington, Massachusetts
Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Non-Exempt
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Medical Assistant Supervisor, Neurology Department
Burlington and Peabody locations
Lahey Hospital and Medical Center is now offering up to a $1,500. in signing bonuses for our Medical Assistant positions.
Important Details:
• Signing Bonuses are paid out in three payments. You will receive your first payment (one third of the total amount) upon completion of the first 30 days of employment. You will receive the second payment upon completion of six (6) months and the third payment (final of the total amount) owe upon completion of one year following your start date. The bonus payments will be paid on the next regular pay day following the date on which you become eligible for the bonus. All payments are subject to applicable taxes.
• Full time status at LHMC is considered for the schedules greater than or equal to 30 hours per week; part-time is 20-29 hours per week. Roles less than Full-Time will be prorated. Please note, per diem employees are not eligible for the signing bonus.
To be eligible:
• Current and former BILH candidates - restrictions apply. Employees within the BILH system are not eligible for the bonus or if you have been employed by a BILH entity within the last 12-months.
• If you leave Lahey Hospital & Medical Center before your first anniversary you will pay back the signing bonus.
• Please note, signing bonuses are subject to change based on the organizations hiring needs and will be determined by Talent Acquisition on an ongoing basis. BILH/LHMC Talent Acquisition reserves the right to change signing bonus eligible jobs and amounts at any time.
Job Description:
Monday-Friday
Peabody & Burlington locations, depending on the need of the department.
Essential Duties & Responsibilities including but are not limited to:
Oversees day-to-day Station activity and patient flow
Supervises 6-8 Clinical Assistants, including Team Leaders through individual supervision and team meetings.
Interviews candidates and recommends for hire. Interviews and recommends selection of new employees, provides performance appraisals and coaching, recommends salary increases, promotions/demotions/ dismissals of employees with unsatisfactory work or behavior, recommend disciplinary action as necessary.
Performs Clinic Assistant functions as needed.
Is responsible for staff scheduling and coordinates processing of time cards.
Using bump up criteria refers problematic issues to the GIM Performance improvement Coordinator or Director of Clinical Services.
Develops teaching tools and performance standards for clinical staff.
Orients staff members and others to the department as requested.
Is alert to Quality Assurance and CQI issues as well as to unsafe working conditions. Notifies manager of concerns.
The colleague demonstrates an understanding of the Guiding Principles by incorporating them into their daily activities. The Guiding Principles are: Respect, Caring, Teamwork, Excellence, and Commitment to Personal Best.
Complies with all Lahey Clinic Policies.
Complies with behavioral expectations of the department and Lahey Clinic.
Maintains courteous and effective interactions with colleagues and patients.
Demonstrates an understanding of job description, performance expectations, and competency assessment.
Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to our Customer service standards.
Participates in departmental and/or interdepartmental quality improvement activities.
Participates in and successfully completes Mandatory Education.
Performs all other duties as needed or directed.
Minimum Qualifications:
Education: Highs School Diploma, Associate’s degree preferred
Licensure, Certification, Registration: Graduate of an Accredited Medical Assistant program or has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA)
Skills, Knowledge & Abilities: Excellent customer service skills, Proven ability to manage staff and ability to multitsk effectvely. Proficiency in word and excel.
Experience: At least 2 years' experience as a Clinic Assistant with demonstrated good performance in a fast-paced setting.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Beth Israel Lahey Health
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