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Tufts Medicine Implementation Project Consultant, Tufts Medicine Integrated Network in Burlington, Massachusetts

The Implementation Project Consultant is the primary contact and front facing customer implementation resource for the Community Practices during the Epic implementation. This person will work closely with the physician practice management, clinical staff and clinicians to ensure all implementation tasks are completed according to the go-live timeline. This person will coordinate all aspects of the Epic implementation and will work closely with the Community Connect analysts, trainers and third-party vendors to ensure a successful go-live. The implementation project consultant will partner with the physician practices to review current workflow process to ensure the key workflows will be accommodated in Epic. This role will be an advocate for the practice during the implementation, escalate as needed and will be the voice of the customer ensuring an excellent service experience. This role will report to the Senior Implementation Project Manager

Responsibilities

  • Establish a weekly meeting with the practice throughout the implementation. This meeting should include key practice management, the physician champion at least once per month and the assigned application analysts

  • Ensure all implementation documentation and third-party contracts are completed on-time

  • Manage the project plan so that tasks are completed without a delay in go-live and that all critical path items are monitored closely as missing those could result in a delay

  • Confirm all insurance enrollments are complete prior to go-live and if not evaluate a delay in the move to Epic professional billing

  • In conjunction with the training coordinator, confirm all staff are enrolled in the training classes for their role

  • Understand the physician practices operational and workflow requirements to make sure Epic can meet their needs

  • Collaborate with the application team, conversion team, training team, EMPI team and leadership on behalf of the physician practices

  • Monitor the data conversion and patient demographic file process to meet the go-live dates

  • Confirm the practice has a hardware vendor and that needed hardware is ordered, and work completed according to the go-live schedule

  • Oversee the creation of active directory accounts for new staff and clinician

  • Coordinate the at the elbow support at go-live and check in with the practices regularly during the first two weeks of go live

  • Include the assigned Customer Success Consultant in the last two implementation planning meetings with the practice to start the transition to support

  • If on billing work with the Community Connect Billing Success Consultant to understand any additional needs, workflow issues and additional training required

  • Confirm required invoices are paid prior to go-live

  • Escalate all issues to Community Connect leadership

    Qualifications

  • Bachelor’s degree preferably in a healthcare or IT related field

  • Minimum of 2 years’ experience supporting ambulatory systems, preferably Epic Resolute/Cadence/Ambulatory and Professional Billing

  • Demonstrated ability to interact successfully with clients utilizing excellent communication and customer service skills

  • Strong project management and organizational skills

  • Knowledge of ambulatory and physician practice roles, processes, and workflows

  • Ability to navigate difficult/demanding personalities while maintaining a strong professional relationship

  • Strong customer relationship building skills

  • Ability to collaborate in a multidisciplinary environment

  • Self-driven and able to handle multiple projects simultaneously

  • Ability to work and communicate with physicians

  • Strong understanding of Epic and/or Epic Certifications preferred

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