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Pyramid Hotel Group Hotel Phone Operator in Burlington, Massachusetts

At the Boston Marriott Burlington we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Boston Marriott Burlington can mean for you!

Provides assistance to all guests calling in to the hotel and within the hotel. Commuinicates in a clear and personalized manner. Responsible for dispatching calls to engineering staff, housekeeping staff and bell staff in order to provide outstanding service to all guests.

This individual is responsible for answering incoming calls to the hotel and must have good typing skills, a pleasant attitude and excellent phone demeanor. The PBX Telephone Operator must work well handling a high volume of calls. The PBX Telephone Operator should be comfortable and able to answer questions relating to the hotel.

  • Must be available to work a flexible schedule to include weekends & holidays

  • Minimum of oneyear hospitality experience in customer service

  • Experience in a call center environment preferred

  • Experience using and navigating various computer systems

  • Strong verbal and interpersonal skills

  • Must possess strong multitasking skills

  • Works well independently or as part of a team

  • Strong attention to detail

  • Commitment to exceptional guest service

  • A positive attitude

  • Adheres to the policies and procedures of the hotel

Opening ID: 2022-17345

External Company URL: https://careers-phg.icims.com

Street: 1 Burlington Mall Road

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