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Beth Israel Lahey Health HIM Clerk II Clinic Liaison in Burlington, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Onsite in Burlington MA.

*Under the direction of their supervisor, serves as the main point of contact for the HIM department for a designated clinical area.

*Responsible for managing and prioritizing the electronic scanning and indexing of all medical documents for a designated area.

*Responsible for validating accuracy of indexed documents and presentation of documents in EHR.

Job Description:

Essential Duties & Responsibilities:

Promotes a culture of on-going feedback with clinical staff and supervisor to promote efficient and accurate processing of medical documentation to encourage best practices.

Provides customer service including assistance to clinical users in retrieving patient information from various EHR applications.

In keeping with department guidelines, maintains efficient workflow process to support the department mission of timely, complete, accurate and available patient information.

Prioritizes, prepares and analyzes documents for inclusion in the electronic health record, including patient data validation, form validation and correct date of service.

Based on priority, scans and indexes documents. Validates that the documents are viewable in appropriate EHR applications within established timeframes.

Identifies scanning errors and routes for correction and performs quality assurance activities as assigned.

In keeping with department guidelines, responds to HIM-related questions and ad hoc requests by staff of designated clinical area and follows up on customer service issues.

Learn, adapt and apply skills to new technology and processes as they are implemented. Additional responsibilities:

Maintains strict adherence to the Lahey Clinic Confidentiality policy.

Incorporates Lahey Clinic Guiding Principles, Mission Statement and Goals into daily activities.

Complies with all Lahey Clinic Policies.

Complies with behavioral expectations of the department and Lahey Clinic.

Maintains courteous and effective interactions with colleagues and patients.

Demonstrates an understanding of the job description, performance expectations, and competency assessment.

Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.

Participates in departmental and/or interdepartmental quality improvement activities.

Participates in and successfully completes Mandatory Education.

Performs all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications:

Education: High school diploma or equivalent

Licensure, Certification, Registration: None Required

Skills, Knowledge & Abilities: Ability to work independently, to effectively organize and prioritize workflow tasks, and to effectively, professionally and clearly communicate with customers in a positive manner. Ability to access and process electronic information utilizing computer technology.

Experience: Minimum 6 months of prior work experience involving the use of computers and scanners

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled