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Oracle Cloud Customer Success Manager - Casino/Hospitality in Burlington, Massachusetts

Develops and manages the Oracle Support relationship with a designated large account or small number of medium accounts throughout engagement. Maximizes the customers use of Support Services, drives high degree of satisfaction and referenceability, and to protects and enhances Support revenue streams.

Main contact for Oracle customers. Manages the contract, or delivery engagement as defined by Oracle Service Support (OSS). Develops and maintains relationships with senior management across lines of business and third parties. Plans and deploys support activities to ensure effective delivery within agreed budgetary constraints. Advises the account on effective and efficient way to use Oracle support services and products, tools, systems, interfaces, and procedures. Assures and improves the quality of the service, and maintains accurate account information. Communicates opportunities for customers to engage with Oracle such as technical events and business seminars. Assists in the renewal of Support contracts, and contributes to pre-sales activities.

8-12 years relevant work experience. Strong account management skills acquired through advanced training, study and experience. Extensive exposure to medium accounts needing subtle management often in difficult circumstances.

This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Cloud Customer Success Manager - Casino/Hospitality

Location: Preferably Las Vegas, NV, but will consider other locations in US.

Travel: If not local to Las Vegas, then 60%

NOTE: We are unable to provide visa sponsorship for this role at this time. No candidates requiring visa sponsorship will be considered.

*Job Description: *


  • Total Care liaison between customer and line of business inside Oracle.

  • Develop long term partnership with our customers to ensure they remain successful by realizing the full value of their investment with us to ensure customer continues/replenish/renews contract with Oracle.

  • Responsible for maintaining a high level of customer satisfaction by being a liaison between our customers and Oracle's internal operations.

  • Identify product expansion/up sell opportunities.

Job Requirements:

  • Leading contributor individually and as a team member, providing direction and mentoring to others.

  • Casino/Hospitality industry experience is desired.

  • Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.

  • Recommended 7 to 10 years of professional experience.

  • Demonstrated experience in implementation or customer facing relationship experience.

  • Understanding of various technical architectures and operating systems.

  • Well versed in use of Microsoft products such as Word, Excel, Project, and PowerPoint.

  • Excellent verbal and written skills.

  • Willing to travel up to 60% if not local to Las Vegas.

/At Oracle, we don’t just value differences—we celebrate them. We’re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion./

Job: *Support

Organization: *Oracle

Title: Cloud Customer Success Manager - Casino/Hospitality

Location: United States

Requisition ID: 21000D6N