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Minuteman Senior Services Care Manager in Burlington, Massachusetts

$500 Sign-On Bonus

We are family friendly and offer a great work/life balance with flexible schedules, remote  work options and generous PTO! No nights/weekends/holidays. 

LSW supervision is available

Position Summary:   The Care Manager is responsible for an assigned caseload of adult disabled and elderly consumers. Responsibilities include conducting home visits, assessing consumer needs, determining program eligibility, developing service plans,  and updating consumer records in a timely manner. Working as part of an interdisciplinary team, the Care Manager may collaborate with agency nurses and community nursing facilities.


  • Conduct functional assessments of consumers living in the community.

  • Develop service plans with the consumer and their support network, monitor plan on an ongoing basis through calls, visits, and case conferences to ensure consumer’s needs are being met.

  • Arrange services through Minuteman’s contracted vendors and other referral resources.  

  • Maintain documentation related to each case in accordance with EOEA documentation standards including:

  • Consumer’s functional and financial eligibility status, monitors and documents changes.

  • Assesses consumers for risk issues or abuse and follows proper protocols for reporting such information.

  • Assumes responsibility for covering Care Manager duties several times per month assisting consumers whose Care Manager is unavailable.

  • Participate in Staff Development including staff meetings, policy updates, agency trainings 

    Competencies Needed:

    Accountability:  Demonstrates and communicates a high level of responsibility for and commitment to achieving results. 

    Customer Service Orientation:   Learns internal/external customer/consumer needs and how best to meet them.  Responds to requests in a timely and thorough manner; does what is necessary to ensure consumer satisfaction; prioritizes consumer needs.

    Communication Skills: Listens, speaks, and writes clearly and concisely; ensures all involved are kept informed about developments and plans; shares ideas and information with others who might find them useful; keeps supervisor informed about progress and problems.

    Critical Thinking and Problem Solving: Recognizes and accurately evaluates the signs of a problem and utilizes available resources to resolve; analyzes current procedures for possible improvements; notifies supervisor of problems in a timely manner.

    Teamwork and Cooperation:  Demonstrates willingness to work with others toward a common goal as opposed to working in competition with others.

    Time Management:  Organizes and schedules people and tasks demonstrating the ability to balance requisite number of home visits per month with maintenance of notes; regularly produces accurate, thorough, professional work.


  • Associate's Degree is required, Bachelor's Degree preferred, preferably in a social services, social work, psychology, or a human service-related field. 

  • Experience utilizing MS Office including Word and Outlook for email and calendaring. 

  • Experience utilizing a database such as Access; SIM experience helpful.

  • Experience working with the adult disabled including those with mental health issues is preferred. 

  • A reliable car is required, as well as a valid driver's license and car insurance.

    This position provides full benefits including a 35-hour workweek, flexible work schedule (including work from home options), Health Insurance, Dental Insurance, Life,  Long Term Disability Insurance, 403(b) pension plan and generous vacation and sick time as well as work/life balance.

    Visit our webpage to learn more about our benefits as well as the wide range of programs we provide to enable individuals to live independently in their homes and our communities.

About Us

For over 45 years Minuteman Senior Services has been helping older and disabled adults age with independence and dignity in the setting of their choice which is most often their own homes and communities. We have been supporting caregivers, local and long distance, who want to do the right thing for their loved ones and need help and advice as they balance the competing demands of family, work and self.

We offer over 20 programs and services and are continually improving and expanding. Our consumers give us very high marks as do our professional colleagues and that is very important to us. With over 140 employees, 900+ volunteers and over 70 subcontracted service providers that make up our vendor network we bring a lot of expertise, experience and resources.

Learn more by visiting our website:

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