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Lahey Health Business Manager PeriOperative Services in Burlington, Massachusetts

Welcome To

Welcome to Lahey Hospital & Medical Center, part of Beth Israel Lahey Health. Lahey Hospital & Medical Center is a world-renowned tertiary medical center known for its innovative technology, pioneering medical treatment and leading-edge research. A teaching hospital of Tufts University School of Medicine, the hospital provides quality health care in virtually every specialty and subspecialty, from primary care to cancer diagnosis and treatment to kidney and liver transplantation. It is a national leader in a number of health care areas, including stroke, weight management and lung screenings, among many others. Lahey also helps to advance medicine through research and the education of tomorrow's health care leaders.

About the Job

Under the direction of the Vice President, the Department Chair of Surgery and the Director of Operating Room Nursing, the Business Manager is responsible for all product inventory, supply distribution systems and processes in the Operating Room. Leads, facilitates, and/or participates in process redesign and operational improvement projects in the Operating Room. In collaboration with the OR leadership team develops, implements, and monitors the OR’s operating expense and capital budgets. Manages contract and vendor relationships. Works with providers and nursing colleagues in regards to new product introduction or product changes. Monitors the revenue cycle process, including development and implementation of corrective action plans. Works with finance colleagues on the development of business plans for new equipment and services, as well as case cost analyses. Develops, maintains and regularly reports performance metrics. Periodically benchmarks other organizations as best practice. Develops expertise in process redesign and operations improvement and is expected to use that expertise as a participant, facilitator, or leader in efforts to continuously improve operations. Other areas of responsibility include data and report management as well as system coordination, human resource management, and professional/other duties.

Essential Duties & Responsibilities including but not limited to:

BUDGETARY/MATERIALS RESPONSIBILITIES:

  • Provides oversight to all product inventory, supply distribution systems and processes in the OR. Provides regular guidance to the OR supply coordinator.

  • Leads, facilitates, and/or participates in process redesign and operational improvement projects in the OR.

  • Under the direction of the OR leadership develops the annual Operating Budget, manages expense approval process, monitors supply utilization and expenses, reports on variances and develops corrective action plans.

  • Under the direction of the OR leadership, develops the annual Capital Budget, procures capital items, monitors expenses, reports on variances and develops corrective action plans.

  • Assists in the development of the annual Nursing Labor Budget and monitors productivity in conjunction with Nursing Leadership.

  • Negotiates contracts and manages vendor relationships

  • Works with surgeons and nursing colleagues in regards to new product introduction or product changes.

  • Manages Revenue Cycle Process, including reporting and enhancement for Surgical Services.

  • Works with Finance colleagues on the development of business plans for new equipment and services, as well as case cost analyses.

  • Develops, maintains and regularly reports performance metrics.

  • Periodically benchmarks other organizations as best practice.

  • Develops expertise in process design and operations improvement and is expected to use that expertise as a participant facilitator, or leader in efforts to continuously improve operations

    QUALITY AND ASSURANCE

  • Project Management to support quality and assurance initiatives

  • Collaborates with clinical leaders and physician leadership to identify clinical, administrative and safety issues as areas for quality improvement processes.

  • Participates in quality improvement initiatives as defined by the service-line or organization.

  • Develops consistent interpretation and application of department policies and procedures throughout all Lahey Hospital and Medical Center sites.

  • Ensures a provision for quality care in line with Lahey’s mission and philosophy.

  • Manage and improve service line activity along key performance metrics for related clinical subspecialties including volume growth, patient satisfaction, access, quality measures, service line profitability, and staff and physician engagement scores.

  • Works with the OR Management to establish standard measurements of quality outcomes

  • Monitors compliance with various regulatory agencies and standards

  • Collaborates with SSI team to identify trends and remediation strategies

  • Responsible for auditing and reporting qualitative reports

SYSTEM COORDINATION:

  • Links departmental goals to organizations mission and goals.

  • Works collaboratively to solve problems improve processes and integrate services within the department and with other departments.

  • Supports new ideas and changes within the department by actively participating and contributing.

  • Demonstrates flexibility in meeting demands of the department.

  • Organizes and prioritizes work to meet deadlines.

  • Demonstrates initiative to diagnose problems, attain needed resources and provide solution.

  • Develops effective communication methods to keep staff and others informed about activities of the organization and department.

  • Responds calmly and efficiently during crisis and/or emergency situations.

HUMAN RESOURCE MANAGEMENT:

  • In conjunction with OR leadership, oversee the hires, training disciplines, terminates or initiates other personnel actions affecting staff employment

  • Assists with scheduling Interviews, screens and works with leadership to offer employment to job candidates, communicates department and LHMC policies, and work assignments,

  • Together with the OR leadership assures appropriate orientation is set up for new staff.

  • Fosters a systematic awareness of the diversity that exits within the organization, including culture, ethnicity, gender and age, and promotes an environment that is sensitive to the needs of diverse populations.

  • Supports forums for individual and team recognition.

  • Provides a safe environment for risk taking by championing new ideas and encouraging creativity among staff.

  • Assists OR leadership to ensure that position description performance evaluations forms are completed for all staff on an annual basis.

  • Demonstrates knowledge in the implementation of human resource management processes, policies, rewards, staffing and development.

  • Treats colleagues according to the LHMC guiding principles.

  • Keeps OR Leadership informed regarding staff concerns.

  • Serves as role model to colleagues and new employees by fostering positive communication and cooperation.

  • Incorporates Lahey Clinic Guiding Principles, Mission Statement and Goals into daily activities.

  • Complies with all LHMC Policies.

  • Complies with behavioral expectations of the department and LHMC.

  • Maintains courteous and effective interactions with colleagues and patients.

  • Demonstrates an understanding of the job description, performance expectations, and competency assessment.

  • Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.

  • Participates in departmental and/or interdepartmental quality improvement activities.

  • Participates in and successfully completes Mandatory Education.

  • Performs all other duties as needed or directed to meet the needs of the department.

    PROFESSIONAL/OTHER DUTIES:

  • Communicates effectively and professionally both verbally and in writing.

  • Establishes and maintains a good working relationship with colleagues, management, customers and visitors.

  • Uses tact and diplomacy in all interactions.

  • Handles staff and patient confidential information in strict conformance with department/institutional policy.

  • Demonstrates effective teamwork skills by sharing information and encouraging input from other members of the team.

  • Delegates work appropriately and provide direction and guidance to support staff.

  • Provide coverage to other OR leaders.

Minimum Qualifications:

Education:

  • Knowledge of business and accounting practices typically acquired by achieving a Baccalaureate Degree in Business or related field.

Licensure, Certification, Registration:

  • Not Applicable

Skills, Knowledge & Abilities:

  • Strong analytical skills, excellent communication skills to foster positive interactions with various colleagues throughout the institution, ability to work collaboratively and calmly in difficult situations. Knowledge of supply chain management and expense monitoring processes. Must possess the ability to learn applications and reporting software. Knowledge of business concerns in a healthcare setting. Must be proficient with Microsoft Office products. Familiarity and experience with electronic health records.

  • In the absence of any of these skills, demonstrates the ability to be thoroughly trained to meet organizational standards.

Experience:

  • 3 years of experience in professional environment.

About Us

Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.

REQNUMBER: 166116-1A

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