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Beth Israel Lahey Health Billing & Certified Coding Specialist I-CPC or CPC-A in Burlington, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Job Description

Identifies, reviews, and interprets third party payments, adjustments and coding denials for all professional services.

Reviews provider documentation in order to determine appropriate coding and initiate corrected claims and appeals. Duties include hands on coding, documentation review and other coding needs for ICD-9, ICD-10.

Works directly with the Billing Supervisor and Coding Manager to resolve complex issues and denials through independent research and assigned projects.

Essential Duties & Responsibilities including but not limited to:

Deliver training, assessment and remediation for assigned IT@Lahey applications and programs.

Partner with Instructional Designers in the development, creation and management of all aspects of training material.

Collaborate with the Instructional Designer in the design and development of differentiated/interactive instructional (videos, learnings, tip sheets, webinars) material to meet the needs of all end users.

Monitor effects of training via end user shadowing/rounding. Share observations with Instructional Designer for enhancements in training techniques.

Support IT@Lahey colleagues and end users during project go lives (at the elbow, ATE, support) and special updates.

Deliver work within established timelines.

Manage and multitask on several assigned IT@Lahey projects.

Serve as expert on IT@Lahey assigned projects and transfers knowledge to other team members.

Demonstrate knowledge of adult learning and curriculum development in course design and evaluation strategies.

Base learning activity design on solid educational principles, theory and research.

Revise content and program delivery methods with Instructional Designers based on outcomes, learner needs, organizational goals and healthcare trends.

Credential in pertinent application in timeframe established by training manager.

Organizational Requirements:

Maintain strict adherence to the Lahey Health Confidentiality policy.

Incorporate Lahey Health Standards of Behavior and Guiding Principles into daily activities.

Comply with all Lahey Health Policies.

Comply with behavioral expectations of the department and Lahey Health.

Maintain courteous and effective interactions with colleagues and patients.

Demonstrate an understanding of the job description, performance expectations, and competency assessment.

Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.

Participate in departmental and/or interdepartmental quality improvement activities.

Participate in and successfully completes Mandatory Education.

Perform all other duties as needed or directed to meet the needs of the department.

Follow Up Responsibilities:

Monitors days in A/R and ensures that they are maintained at the levels expected by management.

Analyzes work queues and other system reports and identifies denial/non-payment trends and reports them to the Billing Supervisor.

Responds to incoming insurance/office calls with professionalism and helps to resolve callers’ issues, retrieving critical information that impacts the resolution of current or potential future claims.

Establishes relationships and maintains open communication with third party payor representatives in order to resolve claims issues.

Reviews claim forms for the accuracy of procedures, diagnoses, demographic and insurance information, as well as all other fields on the CMS 1500.

Reviews and corrects all claims/charge denials and edits that are communicated via Epic, Explanation of Benefits (EOB), direct correspondence from the insurance carrier or others and uses information learned to educate PFS and office staff to reduce future denials and edits of the same nature.

Initiates claim rebilling or corrections and obtains and submits information necessary to ensure account resolution/payments.

Identifies invalid account information (i.e.: coverage, demographics, etc.) and resolves issues.

Evaluates delinquent third party accounts and processes based on established protocols for review, payment plan or write-off.

Reviews/updates all accounts for write-offs and refunds.

Keeps informed of all federal, state, and managed care contract regulations, maintains working knowledge of billing mechanics in order to properly ascertain patients’ portion due.

Completes all assignments per the turnaround standards.

Reports unfinished assignments to the Billing Supervisor.

Handles incoming department mail as assigned.

Attends meetings and serves on committees as requested.

Maintains appropriate audit results or achieves exemplary audit results.

Meet productivity standards or consistently exceeds productivity standards. Provides and promotes ideas geared toward process improvements within the Central Billing Office.

Assists the Billing Supervisor with the resolution of complex claims issues, denials and appeals.

Completes projects and research as assigned.

Provides feedback and participates as the coding representative for the Patient Financial Services Department on the Revenue Cycle teams.

Secondary Functions:

Enhances professional growth and development through in-service meetings, education programs, conferences, etc.

Complies with policies and procedures as they relate to the job.

Ensures confidentiality of patient, budget, legal and company matters. Exercises care in the operation and use of equipment and reference materials. Performs routine cleaning and preventive maintenance to ensure continued functioning of equipment.

Maintains work area in a clean and organized manner.

Refers complex or sensitive issues to the attention of the Billing Supervisor to ensure corrective measures are taken in a timely fashion.

Observes irregularities in the cash/denial posting process and reports them immediately to the Billing Supervisor.

Accepts and learns new tasks as required and demonstrates a willingness to work where needed.

Assists other staff as required in the completion of daily tasks or special projects to support the department's efficiency.

Performs similar or related duties as assigned or directed.

Education & Professional Development

Researches and stays updated and current on CMS (HCFA), AMA and Local Coverage Determinations (LCD’s), or Local Medical Review Policies (LMRP's) to ensure compliance with coding guidelines.

Stays current on quarterly CCI Edits, bi-monthly Medicare Bulletins, Medicare's yearly fee schedule, Medicare Website, and specialty newsletters.

Makes guidelines available via, paper, on-line access, web access, or any other means provided by manager.

​Skills, Knowledge & Abilities:

Strong organizational skills and ability to work independently.

Flexibility in schedule and in adjustment to assignments.

Ability to function in stressful situation in a calm manner.

Ability to work in a fast-paced work environment.

Strong technology and computer skills.

Ability to present in front of a large, varied group.

Ability to multitask and shows flexibility.

Excellent problem solving and written and oral communication skills

Understanding of adult education principles.

Ability to work with a wide variety of users with differing levels of skills.

Ability to adjust to various personalities in stressful situations and maintain positive interactions.

Ability to organize and work under strict time and production deadlines, while producing quality deliverables

Ability to work both independently and as a member of a highly functioning team.

Minimum Qualifications:

Education: High School diploma or equivalent, plus additional specialized training associated attainment of a recognized Coding Certificate.

Licensure, Certification & Registration: CP (Certified Professional Coder through AAPC), CPC-A (Certified Professional Coder - Apprentice through AAPC), or CCS-P (Certified Coding Specialist Physician Based through AHIMA).

Experience: 1-2 years of experience in billing, coding, denial management environment related field.

Skills, Knowledge & Abilities:

Ability to work independently and take initiative.

Good judgment and problem solving skills.

Excellent organizational skills.

Ability to interact and collaborate effectively and tactfully with staff, peers and management.

Ability to promote team work through support and communication.

Ability to accept constructive feedback and initiate appropriate actions to correct situations.

Ability to work with frequent interruptions and respond appropriately to unexpected situations.

Job Description:

Identifies, reviews, and interprets third party payments, adjustments and coding denials for all professional services.

Reviews provider documentation in order to determine appropriate coding and initiate corrected claims and appeals. Duties include hands on coding, documentation review and other coding needs for ICD-9, ICD-10.

Works directly with the Billing Supervisor and Coding Manager to resolve complex issues and denials through independent research and assigned projects.

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled