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XRHealth Customer Support Specialist in Brookline, Massachusetts

Under supervision of the Director of Clinical Operations, the customer support specialist will be responsible for all supporting the day-to-day functionality of our outpatient virtual clinic. This person is expected to provide excellent customer service to both internal and external customers.

The work is in a fast-paced, high growth start up company.

Responsibilities includes but not limited to:

  • Verification of patient information:

  • Making sure enrollments forms are complete

  • Collect patients’ insurance information and document in EHR

  • Educate the patient about the patient journey and next steps, including guidance on the company’s product and it’s components.

  • Respond to inbound inquiries via phone and email.

  • Maintain communication with the clinicians

  • Follow up with patients who did not show up to their appointments

  • Making sure all patients are scheduled for follow ups appointments.

  • Fax Plan of Care to the referring physician and follow up on receiving it back.

  • Confirm appointments 24 hours prior via phone call.

  • Answer all telephone calls and patient inquiries for the clinic in customer service oriented, professional manner and direct as appropriate, taking detailed and accurate messages when necessary.

  • Maintain clinician schedule- Schedule all available appointment slots accurately and in accordance with established clinic-specific guidelines

Skills/abilities/competencies required:

  • Bachelor's degree preferred.

  • Excellent customer service and communication skills

  • Highly organized and attentive to details.

  • Can work well individually but in a team as well

  • Adjust easily to changes

  • 1+ years of experience in customer facing role, healthcare experience a plus.

  • Knowledge of health insurance terms and regulations a plus

  • Comfortable with technology and new applications

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