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Brockton Hospital Patient Registration Representative in Brockton, Massachusetts

Patient Registration Representative Job, full-time days, 1st shift, 8-hours.

Signature Healthcare’s Brockton Hospital is hiring a full-time Patient Registration Representative in Brockton, MA.

Type: Full Time Shift: Day Shift Details: 8-hour shifts

A New Day

Our recently renovated Brockton Hospital is a modern healthcare facility with a focus on superior patient care and safety. Following extensive renovations, the hospital is equipped with an advanced infrastructure to meet the evolving healthcare needs of the community. Join our team at Brockton Hospital and be better and stronger than ever.

Patient Registration Representative Roles and Responsibilities:

  • Registers patients accurately and thoroughly by interviewing patients to obtain necessary demographic information, primary care provider, insurance coverage information, and other required information.

  • Verifies insurance coverage using electronic insurance verification systems. Maintains a detailed knowledge of third party insurance plans and information necessary for billing and reimbursement purposes, including managed care plans, Medicare secondary payer requirements, ACO primary care provider listings, insurance mnemonics, and other pertinent information.

  • Ensures, that at the end of the day, all insurance deficiencies have been addressed or discussed with the Team Leader/Manager so bills go out without errors.

  • Pre-registers patients and calls patients for various elective hospital services by obtaining and verifying necessary demographic and insurance information for registration and billing purposes.

  • Responds expediently to registration requests, from the Emergency Department charge nurse, regarding incoming ambulances.

  • Obtains demographic information from the patient.

  • Manages the efficient flow of information & records to ambulance companies and fire departments to allow patients arriving by ambulance to be identified, registered and seen in a timely manner.

  • Utilizes the electronic Emergency Department tracking system to respond to and manage the flow of registrations within the ER, ensuring that patients are registered at the bedside within 30 minutes of arrival in order to maintain throughput standards.

  • Appropriately prioritizes workflow during times of high census and competing priorities – i.e. incoming ambulances, patients pending discharge, and patients with length of stay exceeding throughput standards.

  • Ensures accurate patient identification, as well as verifying two patient identifiers.

  • Obtains government IDs and insurance cards, and scans this information into the appropriate locations of the electronic medical record.

  • Receives patients regarding their stated complaint and summarizes this information as the reason for their visit in the registration system, to facilitate appropriate triage.

  • Maintains a strong working knowledge of medical terminology to ensure accurate documentation.

  • Follows the policy for unidentified patients that come into the Emergency Room

  • Follows the process for minors and for patients with legal guardianship.

  • Refers uninsured pre-scheduled or registered patients to a financial counselor for initiating financial arrangements and/or to screen for eligibility under MassHealth, Health Safety Net, and other available programs.

  • Receives and greets patients and visitors as they enter the Emergency/Outpatient Departments to determine the reason for their visit and direct them to their appropriate destination.

  • Maintains a strong working knowledge of all hospital services, departments and programs.

  • Answers all incoming calls in a courteous and timely manner.

  • Routes calls to the appropriate area as necessary.

  • Answers or seeks answer to questions that patients, family members, or other departments may have relative to the registration and admitting functions.

  • Assists with the completion of various team and department reports, special projects, Lean process improvement activities, and other initiatives within established parameters to maximize productivity and meet department goals and objectives.

  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

  • Commits to recognize and respect cultural diversity for all customers (internal and external).

  • Communicates effectively with internal and external customers with respect regardless of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

  • Performs other duties as assigned

    Required Skills & Qualifications:

    At Signature Healthcare we offer an inclusive and welcoming culture for our employees to grow and flourish, so if you're interested in this opportunity, but your experience does not align with every qualification, we encourage you to apply. You may be just the right candidate for this or other opportunities.


  • High-school diploma or equivalent is required. Post-high school education in business or healthcare is preferred.

    • Requires 3 to 5 years of related experience in a hospital, medical or insurance company setting.
  • Strong knowledge of medical terminology.

  • Working knowledge of insurance plans/requirements.

  • Minimum typing speed of 30 wpm with accurate data entry skills.

  • Strong verbal and written communication skills


    • Software/Hardware: Meditech, Optum, AHIQA, Microsoft Office products

      Working at Signature Healthcare

    For 125 years, Signature Healthcare has been dedicated to delivering personalized healthcare services in a welcoming and medically advanced environment as one of the only not-for-profit community-based healthcare systems in Southeastern Mass. Our focus on quality care, matched with our commitment to serving every individual, fosters an inclusive and supportive environment for our employees to grow and flourish in their careers. Join Signature Healthcare and enjoy a fulfilling work experience, complemented by our comprehensive benefits package, including but not limited to:

  • Medical, Dental, and Vision

  • Life and Disability

  • Retirement Savings Plan

  • Employee Assistance Program (EAP)

  • Voluntary Benefits (Accident, Home & Auto, Pet, etc.)

  • Tuition Reimbursement

  • PTO and Paid Holidays

    Apply today with Signature Healthcare and help us become better and stronger than ever.