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Veterans Affairs, Veterans Health Administration Food Service Worker Supervisor in Brockton, Massachusetts




The incumbent serves as the primary shift supervisor and will be directly responsible for the supervision of all food service activities and coordinates the activities of the Food Service Workers in the different elements of the Food Service Section. Duties and Responsibilities Include: Supervises all areas of food service including food preparation, nourishment, tray delivery and retrieval, making rounds on patient wards, meeting ward personnel and taking corrective action for any problems that may arise on the floors pertaining to food service. Requisitions all supplies needed for the different areas of Food Service. Receives and inspects deliveries of supplies and food. Responsible for conducting all quality assurance monitors and sanitation reviews in accordance with established procedures. Conducts menu conferences with subordinate staff, uses work outlines to direct employees in making preparations for meal service, and records temperatures. Monitors and assures proper procedures are carried out in the Diet/Nutrition Communication Center. Knowledgeable of responsibilities and performance requirements of Food Service Workers WG-2 through WG-4 and WL-4. Prepares performance ratings/competencies for all employees under direct supervisor. Closely supervises work performance and discusses with employees. Checks employees on and off duty. Monitors tardiness and attendance of employees under supervisor and provides guidance. Makes necessary adjustments in assignments to make sure work is completed. Accountable for quantity and quality of work done. Operates an effective working unit by assuring subordinates complete assigned tasks, in usual and emergency situations. Carries out responsibilities within general instructions, standard procedures and established policies such as VA and hospital regulations, quality assurance monitors, procedure manuals, diet manuals, training guides, menus, etc. Embodies customer service and emphasizes importance with employees in the performance of duties. Develops and fosters climate for positive interactive relationships and demonstrates support for quality service to patients. Follows appropriate communication channels, which promote timely transmission of information, both horizontally and vertically. Knowledgeable on correct foods to be served on modified diets and provides guidance and assistance for lower grade employees in making decision when assembling patient trays. Defines the standards of quality and quantity to be met; instructs subordinates on difficult work operations. Reviews work while in progress or upon completion to insure the correct portion sizes, serving dishes, etc. have been used. Provides individual and/or group instruction for employees in the correct care and maintenance of food service equipment; as well as correct cleaning and sanitation procedures. Work Schedule: Must be available to work rotating days off and rotating shifts between 5am-1:30pm to 11am-7:30pm, including weekends & holidays.

Compressed/Flexible Schedule: Not Available

Telework: Not Authorized

Virtual: This is not a virtual position

Relocation/Recruitment Incentives: Not authorized

Financial Disclosure Report: Not required

Position Description Title/PD#: PD99816S NOTIFICATIONS: This position is covered by locality-based comparability pay. This is not a Bargaining Unit position. Travel and relocation expenses are not authorized. Selectee may be required to work at any Boston Healthcare System campus, as needed. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Selectee will be required to complete additional forms to proceed with the employment process. Veterans' preference does not apply for current permanent Federal agency employees. Incomplete applications will not be considered.


Conditions of Employment


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/03/2021. EXPERIENCE: A specific length of training and experience is not required, but you must show evidence of training or experience of sufficient scope and quality of your ability to do the work of this position. Evidence which demonstrates you possess the knowledge, skills, and ability to perform the duties of this position must be supported by detailed descriptions of such on your resume. Applicants will be rated in accordance with the OPM Federal Wage System Qualification Standards. SCREEN-OUT ELEMENT: Your qualifications will first be evaluated against the prescribed screen out element, which usually appears as question 1 in the on-line questionnaire. Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated. The potential eligibles are then rated against the remainder of the Job Elements:

Dexterity and SafetyInstructInterpret Instructions, Specifications (other than blueprint reading)Lead or SuperviseTechnical PracticesUse and Maintain Tools and EquipmentWork Practices Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements/Working Conditions: Food Service Workers at this grade level perform work requiring light to moderate physical effort. They are subject to continuous standing and walking, frequent stooping, reaching, pushing, pulling, and bending. Some Food Service Workers at this level may be required to push heavy carts and trucks in unloading, storing, and delivering supplies. They frequently lift or move objects weighing up to 40 pounds. The work is performed in kitchen areas where the steam and heat from cooking and dishwashing equipment often cause uncomfortably high temperatures and humidity. Summer temperatures add to the discomfort. The work area is well lit but usually noisy from food service activities, and there is danger of slipping on floors where food or beverages have been dropped. Food service workers are regularly exposed to hot liquids, sharp cutting blades, hot working surfaces and extreme temperature changes when entering walk-in refrigeration or freezing units.


Additional Information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA Competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. Financial disclosure not required. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.