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YMCA of Greater Boston Welcome Center Representative in Brighton, Massachusetts

Job Description

Position: Welcome Center Representative

Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today! Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures.

Part-Time Hours Available: Weekday Afternoons/Evenings, Weekends


Principle Duties:

  • Present a welcoming and friendly demeanor when greeting and serving members and program participants

  • Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag.

  • Enforce YMCA safety and membership policies at all times

  • Ability to work independently and to problem solve to serve our Y members

  • Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts

  • Conduct prospective member tours, as needed.

  • Take member and non-member phone calls per YMCA policies.

  • Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.

  • Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.

  • Maintain an orderly and neat workspace during your shift and clean up when leaving.

  • Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.

  • Attend all staff meetings and be able to work as a team player.

  • Perform all other duties as assigned.